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jineshjk

Encrypted Connection scanning blocks almost all "https://" pages in Win7

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jineshjk   

My friend's Win7(64bit) PC, KIS 2013 parental control enabled with encrypted connection scanning, blocks all 'https' pages. Problem started few weeks ago. Search from Firefox home page, Google search bar, address bar, email login pages(yahoo,google,hotmail,etc) showing "Untrusted connection" and Certificate problem. Same on other browsers(Chrome and IE). On firefox, tried KIS Certificate remove and reinstall, no change. Recently for few hours it worked without any problem but turned back. Now Parental Control is enabled but 'encrypted connection scanning' is disabled.

On my PC(WinXPSP3_32bit), there is no web page blocking while running under 'Parental control with encrypted connection scanning' but google images showing only two or three row of image results(23inch wide monitor). Nothing else noticed yet on Win XP.

 

System info of the Win 7 PC.

http://www.getsysteminfo.com/read.php?file...4c53ce4805b99a0

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rudger79   

Please tell your friend to install SP1 for windows 7 and best to do this with Kaspersky uninstalled.

 

Also please tell your friend to add more RAM, at least double what is currently installed. Windows 64 bit and 2 gb RAM is not adequate.

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jineshjk   
Please tell your friend to install SP1 for windows 7 and best to do this with Kaspersky uninstalled.

 

Also please tell your friend to add more RAM, at least double what is currently installed. Windows 64 bit and 2 gb RAM is not adequate.

 

Ok I will, I know it is important, but few weeks ago the configuration was working without any problem. I checked the 'parental control' report it blocked many sites as it was configured.

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You have many bads on your hard disk.

 

Please perform the following diagnostics:

 

1. Windows System File Checker

 

2. Please run Disk Check on your System Drive:

1) Open the "Computer" window

2) Right-click on the drive in question

3) Select the "Tools" tab

4) In the Error-checking area, click <Check Now>.

 

After this try to downgrade to this version of Firefox - 17ESR - and check the issue.

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jineshjk   

Done everything specified except Firefox17ESR installation, Chrome also cant load 'gmail.com' So i didnt tried Firefox17. I think its a Certificate-System problem. :unsure:

 

Firefox current state

able to search from Google.com.

searches from address bar or google search bar(top right) shows error.

able to open yahoomail.com,gmail.com,hotmail.com,facebook.com

 

Chrome current state

able to search and launch all the websites mentioned above except 'gmail.com'.

 

DNS setup

208.67.222.123

208.67.220.123

 

 

Complete System Info

http://www.getsysteminfo.com/read.php?file...b7d01917635e700

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richbuff   

Please see the second half of post #2, and re-review the important instructions that rudger posted there for you.

 

You do not have enough ram installed to do anything. You have 64-bit Windows 7 with only 2 GB of ram. That is like the Navy buying the biggest aircraft carrier that they can afford, and then putting a Piper Cub on it.

 

Please add 2 or more GB of ram, or clean install 32-bit Windows.

 

 

----------------

ram is important. Without it, the entire show stops. That is why it is usually rendered in all caps. To emphasize its importance. RAM. Get it. Got it. Good.

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jineshjk   
Please see the second half of post #2, and re-review the important instructions that rudger posted there for you.

 

You do not have enough ram installed to do anything. You have 64-bit Windows 7 with only 2 GB of ram. That is like the Navy buying the biggest aircraft carrier that they can afford, and then putting a Piper Cub on it.

 

Please add 2 or more GB of ram, or clean install 32-bit Windows.

----------------

ram is important. Without it, the entire show stops. That is why it is usually rendered in all caps. To emphasize its importance. RAM. Get it. Got it. Good.

 

Finally Mig-29 arrived, 4GB(2x2GB 1333MHz) RAM. Still no change in situation. Encrypted connection scan not working(blocks all https connection in Firefox and Chrome).

Edited by jkjin

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jineshjk   
Please re-review all of the instructions that were posted here: http://forum.kaspersky.com/index.php?s=&am...t&p=2057649

 

and also please run the GetSystemInfo utility again, to create a new gsi report, and then please post the link to the new gsi report.

 

Done everything as specified(except installing old FF version), Everything was Ok for few hours but again 'https' pages stopped loading(In all browsers).

Now Parental Control is running with "Encrypted connection scanning" disabled.

 

Full System Info.

http://www.getsysteminfo.com/read.php?file...d16c604cb2f456e

 

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jineshjk   
Your events Log is flooded with this: post-135305-1374933510_thumb.png

 

Any better if corrected? http://support.microsoft.com/kb/972034/EN-US

 

Your system is still showing the need to check the first set of instructions here: http://forum.kaspersky.com/index.php?s=&am...t&p=2057649

 

Now 'host' file in its original configuration(Win7), but still no change in scenario.

"Your system is still showing.." you pointing the event code '7'(disk error). I have done SFC and chkdsk many times. Please review this new report.

http://www.getsysteminfo.com/read.php?file...7c537dc24b5ea06

 

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jineshjk   

SOLVED :) :)

 

Kaspersky Internet Security 2015 solved the problem(yet no idea what happened back then), for Chrome, need 'All ports scan' enabled.

Edited by jkjin

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