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A lots of users in my company got this virus in the their inbox file (users using thunderbird).

Kaspersky detects Trojan-Dropper.VBS.Agent.bp and quarantined the files. Apparently Kaspersky cannot clean the virus

As for the result, they cannot find their old emails.

Is there any way to clean this virus?

 

thanks

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If you have a lot of company users with this issue, your best bet is to please contact Tech Support: https://my.kaspersky.com/en/support/helpdesk

 

sorry, its for 10 user from my company. they using KIS 2013 its detect trojan dropper, it can't be eliminate threats, when we click fix button nothing appears ?

any advice for this ?

 

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The detection location should indicate within which e-mail the trojan is detected in ("from" name/e-mail address and "subject" title at least).

 

Pause Kaspersky's file-AV, locate the e-mail in Thunderbird and delete it. Remember to also delete it from the recycle bin.

Enable Kaspersky's file-AV again.

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