starstoyou

Kaspersky 2013 keeps turning off.

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Welcome. Please post your GetSystemInfo report link, instructions are located in the fifth (5th) Important topic.

 

Please see the small print that is located at the bottom of this message.

 

file:///C:/Users/Ann/AppData/Local/Temp/Temp1_AVZ_Report_syscure.zip/avz_sysinfo.htm

 

The same thing is happening to me. Here is my report

 

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I've had about 12 cycles in the last 3 days of:

 

I get a notice that my PC has issues:

I need to solve a problem with Kaspersky Anti-Virus

and

Windows Defender need to run

 

so I click on the solve the problem with Kaspersky

and it says that it needs to be turned on so I say yes to turn it on and it wants to send a report but gets stuck sending the report over and over...

or its says I need to install a more current version of Kaspersky. I did that and I now have the most current version and its still doing it!

 

help!!!!

 

I think its even disconnecting me from the router because thats been happening also....

post-461903-1365135164_thumb.jpg

post-461903-1365135185_thumb.jpg

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We do not need an AVZ log, and we can not access the log that you referred to.

 

Please click the link that Kravtsov Vitaly posted for you.

 

In addition to that link, there are instructions in the fifth Important topic, too.

 

Please post your GetSystemInfo report link, instructions are located in the fifth (5th) Important topic.

 

Please see the small print that is located at the bottom of this message.

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I feel really stupid.... because I saw your reply on another report, but I have know idea what you mean by:

 

"fifth Important topic"

 

 

I cant find anything that says Important Topics......

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ok, I have the report in a text document on my desktop......how do I put it here?

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They are located at the top of this section, and at the top of other sections of this forum. Just as the small print that is located at the bottom of all of my messages says.

 

You edited your previous post and added your GSI report link, so that is done. :)

 

Please uninstall Internet Explorer 10 via Windows Updates > Installed Updates, select IE 10 > Uninstall. Reboot when done. Any better?

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They are located at the top of this section, and at the top of other sections of this forum. Just as the small print that is located at the bottom of all of my messages says.

 

You edited your previous post and added your GSI report link, so that is done. :)

 

Please uninstall Internet Explorer 10 via Windows Updates > Installed Updates, select IE 10 > Uninstall. Reboot when done. Any better?

 

 

hmmmm that update was installed about when all this started happening.... I will give that a try.

thank-you for your patience!

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I did that and now I'm not getting any error messages from Kaspersky. whew! Thanks! But my "Action Center" still thinks Windows Defender needs to run a scan..... Why would it need to if Kaspersky is working?

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They are located at the top of this section, and at the top of other sections of this forum. Just as the small print that is located at the bottom of all of my messages says.

 

You edited your previous post and added your GSI report link, so that is done. :)

 

Please uninstall Internet Explorer 10 via Windows Updates > Installed Updates, select IE 10 > Uninstall. Reboot when done. Any better?

 

 

you are soooo much more helpful and knowledgeable than the people at the Kaspersky support line! This is how I feel when I talk to them: :dash1:

This is how I feel when I talk to you all: :pray:

 

But I still cant fine the "Important Topics" my page must look different than yours. Here is what I see on my page:

post-461903-1365201828_thumb.jpg

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You're welcome. The Important topics are located at the top of this section, and at the top of other sections of this forum.

 

Please disable Windows Defender: http://windows.microsoft.com/en-us/windows...ender-on-or-off

 

Edit: I almost forgot: How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste,

File > Save as (jpeg or png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.

Edited by richbuff

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You're welcome. The Important topics are located at the top of this section, and at the top of other sections of this forum. But how do you get to the top of this section when you are in a post? :blink:

 

Please disable Windows Defender: http://windows.microsoft.com/en-us/windows...ender-on-or-off

 

Edit: I almost forgot: How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste,

File > Save as (jpeg or png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.

This is great! thanks! :bravo:

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Hello, I have found this thread through a search because I am having a very similar problem as the original poster. However, My problem was not fixed by uninstalling IE10.

 

I have KIS 2013, Windows 7 64, and here is my GetSystemInfo report: http://www.getsysteminfo.com/read.php?file...ab0adb3de622dc7

 

Occasionally, my KIS will turn itself off, at which point Windows alerts me. I re-launch KIS and everything seems fine. A message pops up saying a report should be sent. If I try to send the report, it hangs at the end and never seems to finish sending it. If I close out, nothing else happens that I'm aware of. But usually 30 seconds to 1 minute after I re-launch KIS, the program turns itself off again and Windows alerts me. This is a never-ending cycle that is extremely frustrating. And while Kaspersky has shut itself off, the "K" icon turns grey and when hovered over says "Service part of the program was unloaded from computer memory." I have found a slight workaround which requires me to reboot my computer until KIS acts normal. Also, when I reboot the computer to fix the problem, KIS says the databases are corrupted or that it needs an update.

 

Now, I was not able to remedy this problem by uninstalling/reinstalling, or by removing the windows update for IE10.

 

Now this KIS problem has become a real annoyance, and I'd love to have some help in fixing this. Also, my Google Chrome browser has been acting up lately, and occasionally my computer restarts itself and then gives me the screen that says Windows didn't shut down properly. I'm not sure if the three problems are related or what, but I'd love to start with KIS. (When I was typing this, I closed out of a Chrome tab and my computer rebooted itself. Then, while the desktop was loading from the reboot, my computer reboot itself again. So I’m inclined to believe the reboot/Chrome problems are linked. But maybe those can be fixed by fixing KIS.

 

Thanks for any and all help,

BigGoose62

 

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Welcome. For this crash, which is not the same as the IE 10 issue, please contact Tech Support: https://my.kaspersky.com/en/support/helpdesk so they can analyze your dumps, to see about cause and solution.

 

Thank you for the quick reply! I will do what you have offered, and I will try to update with results for anyone else that stumbles upon this help thread.

 

BTW, do you know if this is common? I won't be able to contact Tech Support until tomorrow evening, and I'm just curious.

 

Thank you very much!

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Thank you for the quick reply! I will do what you have offered, and I will try to update with results for anyone else that stumbles upon this help thread.

 

BTW, do you know if this is common? I won't be able to contact Tech Support until tomorrow evening, and I'm just curious.

 

Thank you very much!

I see MSVCP100.dll causing the failure. Try to re-install Microsoft C++ Redistibutable Pack 2010

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I see MSVCP100.dll causing the failure. Try to re-install Microsoft C++ Redistibutable Pack 2010

 

Thank you for your reply. I have done what richbuff said, and am waiting to hear back from Tech Support.

 

In the meantime, I tried to do what you mentioned, but was told that a newer version was already on my system and I can't install C++ Redistributable Pack 2010.

 

Any ideas?

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Thank you for your reply. I have done what richbuff said, and am waiting to hear back from Tech Support.

 

In the meantime, I tried to do what you mentioned, but was told that a newer version was already on my system and I can't install C++ Redistributable Pack 2010.

 

Any ideas?

 

Actually, I retried, and realized that I had downloaded C++ and not SP1. I downloaded SP1 and ran the .exe file. It asked if I wanted to uninstall or repair. I chose repair. It ran it's course, and said everything was done. I then launched KIS and it still did the same thing that it has been doing. I'll reboot, and see what happens.

 

Any suggestions?

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Actually, I retried, and realized that I had downloaded C++ and not SP1. I downloaded SP1 and ran the .exe file. It asked if I wanted to uninstall or repair. I chose repair. It ran it's course, and said everything was done. I then launched KIS and it still did the same thing that it has been doing. I'll reboot, and see what happens.

 

Any suggestions?

 

Looking at your GSI report, it appears that you have incompatible software that you should uninstall (Malwarebytes and SUPERAntispyware). These have been been problematic for KAV/KIS/Pure within the past year. This is something support will have you do when you get a hold of them.

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Looking at your GSI report, it appears that you have incompatible software that you should uninstall (Malwarebytes and SUPERAntispyware). These have been been problematic for KAV/KIS/Pure within the past year. This is something support will have you do when you get a hold of them.

 

Thanks for your reply! I actually heard back from Tech Support, and they said I needed to remove SUPERAntispyware. While this is disappointing, I will definitely give that a try. Here are my questions though:

 

1) I never run those programs unless I want to run a full scan for spyware/malware. So why would they mess with KIS if they aren't running? And the only reason I even installed them was because Google Chrome was acting funny.

2) What program should I use in the place of Malwarebytes and SUPERAntispyware? I need something that can also scan for spyware/malware.

 

Thanks!

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Here is my newest system report: http://www.getsysteminfo.com/read.php?file...4de16b5ddde152d

 

I have had some more problems lately, and removing SUPERAntiSpyware, as Tech Support and others have recommended, has not seemed to help.

 

There must be something between Google Chrome and KIS, because I uninstalled Chrome and was able to get KIS functioning (at least some of the time). But as soon as I reinstalled Chrome, KIS did the same crash where the program stops working and the icon is greyed out. Any ideas?

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Here is my newest system report: http://www.getsysteminfo.com/read.php?file...4de16b5ddde152d

 

I have had some more problems lately, and removing SUPERAntiSpyware, as Tech Support and others have recommended, has not seemed to help.

 

There must be something between Google Chrome and KIS, because I uninstalled Chrome and was able to get KIS functioning (at least some of the time). But as soon as I reinstalled Chrome, KIS did the same crash where the program stops working and the icon is greyed out. Any ideas?

 

Anybody out there? I'm still waiting to hear back from Tech Support.

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Could you please give me the number of your request?

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