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cdaniel

KES 8 to 10 Fatal error.

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I'm trying to get some test machines upgraded from KES8 to KES10. I'm doing everything from KSC. I uninstalled 8 and rebooted. Then on the install task for 10 I get this message: Fatal Error during installation. In the event viewer there is this installer error: "Product: Kaspersky Endpoint Security 8 for Windows -- To install the application, you must accept the terms of the License Agreement." Doesn't make sense to me since KES8 seems to be removed.

 

Any ideas?

 

Thanks

Charlie

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Please look into the install logs under %temp% for more information.

 

Is the license key included in the installation package?

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The license key is included in the package. Here is the end section of the verbose log. Let me know if this isn't enough.

 

Error 1603 is at the end of the short log.

 

 

Property(S): ProductToBeRegistered = 1

MSI (s) (48:14) [08:29:08:621]: Note: 1: 1708

MSI (s) (48:14) [08:29:08:621]: Product: Kaspersky Endpoint Security 10 for Windows -- Installation failed.

 

MSI (s) (48:14) [08:29:08:637]: Cleaning up uninstalled install packages, if any exist

MSI (s) (48:14) [08:29:08:637]: MainEngineThread is returning 1603

MSI (s) (48:A8) [08:29:08:762]: Destroying RemoteAPI object.

MSI (s) (48:38) [08:29:08:762]: Custom Action Manager thread ending.

=== Logging stopped: 2/25/2013 8:29:08 ===

MSI © (9C:00) [08:29:08:777]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI © (9C:00) [08:29:08:777]: MainEngineThread is returning 1603

=== Verbose logging stopped: 2/25/2013 8:29:08 ===

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I think in some of your computers KES8 still exist - so first of all you need to update KES8 programm modules (patches b,c,d) and then install KES10.

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KSC is saying No AV installed and when I log in to the computer, it's not listed in Add/Remove Programs, the service has been removed, and the KES8 folder from All Users\Application Data\Kaspersky Lab is gone. Maybe there are still registry keys that got leftover. I don't know.

 

But I'm not sure how I'm supposed to update 8 unless you mean for me to reinstall it, then update, then install 10. I've seen several recommendations to uninstall first before upgrading on these forums. At the very least it's a way to avoid the bug of that startup validation wizard that people get when upgrading.

 

Thanks

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OK, I reinstalled KES 8 and then uninstalled it and was able to install KES 10 on 1 machine. On the next few when I get to installing 10 I now get this error:

 

Product: Kaspersky Endpoint Security 10 for Windows -- Error 1714.The older version of Kaspersky Endpoint Security 10 for Windows cannot be removed. Contact Technical Support. System Error 1612.

 

Charlie

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Hello,

I've got the same problem and error messages. Only difference is that I tried to reinstall KSC Network Agent 10.3.407. I somehow had different version of Networg agent in my client devices (due to a mix in language packages) and wanted tot fix the one which was wrong. I couldn't deploy patches and the version report showed ("N/A" in column updates installed") and showed a,b,SF1  for other client devices.

Current situatiuon:

I tried to reinstall network agent locally and then by means of the distribution package. Both methods failed and according to the error message and the log the system can't find the (correct) previous installation file (Kaspersky Network Agent.msi).

Then I uninstalled the Network Agent in Windows 7, but I am still not able to reinstall network agent.

Is there any way to "clean" this device from Kaspersky applications and deploy reinstall all applications new lie it was a new client device?

 

Thanks for your support

 

 

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1 hour ago, MarcusAntonius said:

Hello,

I've got the same problem and error messages. Only difference is that I tried to reinstall KSC Network Agent 10.3.407. I somehow had different version of Networg agent in my client devices (due to a mix in language packages) and wanted tot fix the one which was wrong. I couldn't deploy patches and the version report showed ("N/A" in column updates installed") and showed a,b,SF1  for other client devices.

Current situatiuon:

I tried to reinstall network agent locally and then by means of the distribution package. Both methods failed and according to the error message and the log the system can't find the (correct) previous installation file (Kaspersky Network Agent.msi).

Then I uninstalled the Network Agent in Windows 7, but I am still not able to reinstall network agent.

Is there any way to "clean" this device from Kaspersky applications and deploy reinstall all applications new lie it was a new client device?

 

Thanks for your support

 

 

Hello,

please attach full GSI report with event logs.

What's the version of KSC server ?

Is it possible to install the latest version of network agent ?

Thank you.

 

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GSI6_PC02_Anton.Kliegl_11_02_2017_17_22_54.zipHi,

KSC Server version is 10.4.343  ENGLISH

I couldn't install the network agent.

I will split the upload in several parts since tge upload app doesn't accept 4 MByte. (An event logs alone are > 4 MByte).

 

Install Logs.zip

Microsoft Internet Explorer.zip

Mozilla Firefox.zip

Patches Install Logs.zip

virusinfo_syscheck.zip

WindowsUpdateLog.zip

Hi,

it's not possible to attach files > 1 Mbyte. Is there any other way to send you 

registry.logs

event.logs

setupapi.logs

cheers

Marcus Antonius

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I have now uninstalled KES SP1 MR2 with KSC task "Uninstall remotely" and have uninstalled Network agent with KSC task "Uninstall remotely" .

When I try to install network agent i am receivin fatl error x648 in the cmd window.

 

I downloaded karemove, started run it, but in the application selection window the KL application "network agent" is notoffered for selction. is there a different "Karemoval" tool?

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In the meantime I ran CCleaner and tried again to install networh agent remotely. Again I received the system error "x648" and the massage " that the the Kasperky programm ... patch.exe is not fully compatibel with Windows.

Can you send me a linkk to downloa this other removal tool for network agent, please?
I appreciate your support.

image.png

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Tthe "cleaner.exe" tol worked.

This was a bit tedous as one has to perform this task locally on every client device. Hopefully the product will be improved re. this issue.

Thanks a lot for the support to the whole team.

MarcusAntonius

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Am 5.11.2017 um 01:28 schrieb Ivan.Ponomarev:

Hello!

Thanks for the information. 

Did this tool helped? 

Have ou resolved the issue?

Thanks!

The "cleanerexe" tool worked. My issue is reolved.

Thanks again.

MA

 

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