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mohamed.mof

error 1723

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Hi All,

 

I have laptop HP Envy DV6 with operating system windows 8.

 

I'm trying to install KES10 on the machine but gives the following error:

 

error 1723. there is a problem with this windows installer package. a dll required for the installation to complete could not started. contact technical support or the package vendor. action KLSETUPDIR_Set, entry: SetSetupDir , library:

 

 

 

have Anyone solution for this issue?

 

Thanks,

 

 

post-453270-1360478549_thumb.jpg

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What OS are you using?

 

KES 10 is recommended for Enterprise and Professional only.

 

 

Hi Smackit,

 

 

My OS Windows 8 single language.

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I used Kaspersky removal tool but the issue still persist.

anyone have an idea for this issue.

 

Thanks,

 

 

Did you solve this issue ?

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Everything was submitted to KL Partner support portal.

 

Still no response :)

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Hi All,

 

I have laptop HP Envy DV6 with operating system windows 8.

 

I'm trying to install KES10 on the machine but gives the following error:

 

error 1723. there is a problem with this windows installer package. a dll required for the installation to complete could not started. contact technical support or the package vendor. action KLSETUPDIR_Set, entry: SetSetupDir , library:

have Anyone solution for this issue?

 

Thanks,

 

Hi.

According with your image posted, is possible that you are using old and wrong installation method.

 

I suggest you to try using Stand Alone Package, you can create installer for Network Agent & KES 10 in one file of simple execution, once created you must check for it in \\Kaspersky Server\KLSHARE\PkgInst It always works!

 

 

I use Windows 8 Single language & KES 10 without any problem (see attachment):)

post-6830-1372898288_thumb.png

Edited by victorm

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This problem occurs with regular installation.

 

Still waiting for KL response :)

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