Bradb21

Port 80 being blocked

78 posts in this topic

Just adding a little fuel to the fire. Started happening to my organization this afternoon. WinXP using both KES 8.x and Workstation Anti-virus 6.x

 

Hope there's a fix soon

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Just adding a little fuel to the fire. Started happening to my organization this afternoon. WinXP using both KES 8.x and Workstation Anti-virus 6.x

 

Hope there's a fix soon

Well played...

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Just received via email:

 

Hello,

 

A fix has not yet been released, but I wanted to keep you updated on the progress of the fix.

Please sit tight and once again, I thank you for your patience and cooperation. The information you have given me has been routed to HQ so they can further assess the reach of this issue.

 

Once again, I will email you as soon as a fix is released.

 

Best,

 

Chou Yang | Business Products Technical Support, The Americas | Kaspersky Lab

How To Videos| Web Tickets | Live Chat| Contact

500 Unicorn Park Drive, Woburn, MA 01801, United States of America | www.kaspersky.com, www.securelist.com

 

 

 

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We are experiencing the same issue, thanks for the suggestion of disabling the Ports, that worked. It only affected XP machines at our business. Whew its been a long day. We are on KAV 6.0.4.1424. We tried to call KAV and got a message that all circuits are busy. Then we tried chat and I am number 51 in the queue, and will need to wait 163 minutes. This same type of problem occured with Vipre AV a few years back.

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It is a much better work around to add specific sites to your Safe Site list. Disabling the Web Anti-Virus is disabling a major component of the system and highly advised against (despite what support is telling people).

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LOL, I thought it was because the Kaspersky Gawdz knew I was moving my organization to VIPRE in the next couple of weeks. Good job, Kaspersky!

 

Disabling the Web AntiVirus in the policies has got my users back online.

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Posting just to report the same issue and temporay fix at our work. All users on Windows XP with Kaspersky are experiencing slow or no internet access to websites. Happening on both KIS2013 and on KAV Workstations [v 6.0.4.1424 (d.f)]. Disabling Web Protection solves the issue for now.

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Same situation here......Disable web protection and it works for now

 

Posting just to report the same issue and temporay fix at our work. All users on Windows XP with Kaspersky are experiencing slow or no internet access to websites. Happening on both KIS2013 and on KAV Workstations [v 6.0.4.1424 (d.f)]. Disabling Web Protection solves the issue for now.

 

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seriously Kaspersky get your act together. WTF have they done.

 

We are getting the problems with KAV 2012 & 2013 also.

 

Quick fix is just to pause and resume. If you can't pause exit and reboot.

 

 

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Agreed, Kas sure messed up on this one. I just turned the active protection policy to inactive for the computer group in the Kas Security Center. The security settings at the workstations stay in force but the stations can start browsing again. Didn't have to change port monitoring or anything locally at the workstations. Some workstations had to reboot. The good news is that hopefully this is a problem that can be fixed at the KSC and I don't have to visit all the workstations. I sat on the phone for an hour and a half before finally caving.

 

The emoticon that I would select right now doesn't appear to be a choice.

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How on earth can Kaspersky call this a business solution with such a hopeless response to a world-wide issue.

 

We are paying for a business solution so we can get business level support & response times that mimise disruption to our business clients.

 

This is simply not good enough & Kaspersky needs to explain why they could not do better.

 

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Our business of mixed XP PC's and Window 7 PC's has been having this problem since noon today. After troubleshooting any other sort of problem, I finally disabled the "web anti-virus" and then all of a sudden all of our XP user's were back and running. Not only did it prevent our XP user's from accessing certain websites, but e-mail was not working either. All of the Windows 7 user's were fine this whole time. Before leaving work tonight, I set the web anti-virus to the "low" setting instead of the "recommended settings" that it has been on for 2+ years now and everything was still working fine. What a waste of a couple hours trying to get this situated. Thanks alot Kaspersky!

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from Kaspersky-

 

"We apologize for the inconvenience. It does appear that there was a hiccup with an Update pushed out causing Windows XP machines to lose internet connectivity. An update was just released that should address the issue, what I will need you to do is:

 

To get XP users internet connectivity (temporarily), please disable the Web AV component of your protection policy for your managed computers. After doing so;

 

In Security Center (or Admin Kit):

 

1.) Go to the Repositories section >> (Right click) Updates >> All Tasks >> Clear updates repository.

2.) Go to the Repositories section >> (Right click) Updates >> Download Updates

 

After taking this step, please run your group Update task for Managed Computers. After the update has been pushed to your workstations, please re-enable your Web AV component in your protection policy. This should resolve the issue. "

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from Kaspersky-

 

"We apologize for the inconvenience. It does appear that there was a hiccup with an Update pushed out causing Windows XP machines to lose internet connectivity. An update was just released that should address the issue, what I will need you to do is:

 

To get XP users internet connectivity (temporarily), please disable the Web AV component of your protection policy for your managed computers. After doing so;

 

In Security Center (or Admin Kit):

 

1.) Go to the Repositories section >> (Right click) Updates >> All Tasks >> Clear updates repository.

2.) Go to the Repositories section >> (Right click) Updates >> Download Updates

 

After taking this step, please run your group Update task for Managed Computers. After the update has been pushed to your workstations, please re-enable your Web AV component in your protection policy. This should resolve the issue. "

 

omaudio-

 

Thanks for posting this information from Kaspersky. It is great to hear ANY kind of feedback regarding this issue seeing as Kaspersky hasn't been involved in any of these forum posts that were opened today due to this problem. I can't believe that Kaspersky is not responding to any of these forums. That is horrible. One more reason why we will be switching to a different anti-virus vendor after the contract is done.

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Hours on the phone, waiting online, no answer, Chat just closed à 21:00 while I was in position 1 in the queue... I just fired an e-mail to all my contacts in Kaspersky Canada and USA. This is unacceptable

 

We have disabled Internet av and HTTP access on port 80 have been restored but stations that start to download the latest update are stuck à 81%, downloading, downloading....

 

Just flushed the update repository, currently downloading fresh files on the admin kit server... Don't know what will have to be done on the stations currently in download loops... Anyone have seem this also?

 

 

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Hours on the phone, waiting online, no answer, Chat just closed à 21:00 while I was in position 1 in the queue... I just fired an e-mail to all my contacts in Kaspersky Canada and USA. This is unacceptable

 

We have disabled Internet av and HTTP access on port 80 have been restored but stations that start to download the latest update are stuck à 81%, downloading, downloading....

 

Just flushed the update repository, currently downloading fresh files on the admin kit server... Don't know what will have to be done on the stations currently in download loops... Anyone have seem this also?

 

I am still updating the repository....it is taking forever for me....going on 45 minutes now and only at 70% I will update when I finish and push out to my computers

 

 

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I am still updating the repository....it is taking forever for me....going on 45 minutes now and only at 70% I will update when I finish and push out to my computers

 

 

Could I ask what time zone you are in? we are downloading updates as well and we are CST it is 21:51. When was the fixed update released from Kaspersky?

 

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Could I ask what time zone you are in? we are downloading updates as well and we are CST it is 21:51. When was the fixed update released from Kaspersky?

 

Here it's 23:13 EST. On my refresh server Update Repository, it report Anti-spam: 21:20, Suspect URL: 20:40, Base Antivirus: 20:24, ProActive: 17:37, Base av for 6.0 MP4: 17:31

 

PS: The refresh download on my server is finished and I was able to manually update my station after a reboot to clear the looping (stuck???) download that have been running for the last 3 hours. Don't know if my other stations with the same problem will be able to auto update in the next 4 hours or if the end users will all have to reboot tomorrow morning.

 

PS2: Not sure if it correct the port 80 blocking yet, we still have the Internet AV off in the policy. We will test in a test policy tomorrow. Right now, I am off to bed, suffering from heavy jetlag after my return trip from India yesterday night!

Edited by Daniel Bourque

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Here it's 23:13 EST. On my refresh server Update Repository, it report Anti-spam: 21:20, Suspect URL: 20:40, Base Antivirus: 20:24, ProActive: 17:37, Base av for 6.0 MP4: 17:31

 

PS: The refresh download on my server is finished and I was able to manually update my station after a reboot to clear the looping (stuck???) download that have been running for the last 3 hours. Don't know if my other stations with the same problem will be able to auto update in the next 4 hours or if the end users will all have to reboot tomorrow morning.

 

PS2: Not sure if it correct the port 80 blocking yet, we still have the Internet AV off in the policy. We will test in a test policy tomorrow. Right now, I am off to bed, suffering from heavy jetlag after my return trip from India yesterday night!

 

Good Luck, we are taking the same approach with turning the AV Policy back on, clients are taking forever to update.

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Here it's 23:13 EST. On my refresh server Update Repository, it report Anti-spam: 21:20, Suspect URL: 20:40, Base Antivirus: 20:24, ProActive: 17:37, Base av for 6.0 MP4: 17:31

 

PS: The refresh download on my server is finished and I was able to manually update my station after a reboot to clear the looping (stuck???) download that have been running for the last 3 hours. Don't know if my other stations with the same problem will be able to auto update in the next 4 hours or if the end users will all have to reboot tomorrow morning.

 

PS2: Not sure if it correct the port 80 blocking yet, we still have the Internet AV off in the policy. We will test in a test policy tomorrow. Right now, I am off to bed, suffering from heavy jetlag after my return trip from India yesterday night!

 

Good Luck, we are taking the same approach with turning the AV Policy back on, clients are taking forever to update.

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I'm going to do some testing and cautiously turn on web AV after I feel a large percentage of my machines have gotten the new updates. The problem is that if you turn web protection back on too quickly before you machines have gotten the update (maybe they've been off) they will not be able to download updates from the server.

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I just wanted to thank the good folks at Kaspersky for insuring that my hospital has either crippled or no AntiVirus.

The work-around of disabling A/V is outright stupid.

 

Also, do you plan to send someone to my site to touch all the workstations? Of course not.

Kaspersky just breaks things, they dont fix them.

 

Thanks Kaspersky. You made my choice not to renew Kaspersky "protection" this year!

Also, the apathy on this forum from Kaspersky was a nice touch..

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I just wanted to thank the good folks at Kaspersky for insuring that my hospital has either crippled or no AntiVirus.

The work-around of disabling A/V is outright stupid.

 

Also, do you plan to send someone to my site to touch all the workstations? Of course not.

Kaspersky just breaks things, they dont fix them.

 

Thanks Kaspersky. You made my choice not to renew Kaspersky "protection" this year!

Also, the apathy on this forum from Kaspersky was a nice touch..

 

I agree with you 100%. It's really sad there has been no direct help from Kaspersky support in these forums on a large issue like this. I've also yet to see any official word from Kaspersky. To date anything that has been posted in these forums was from very nice people posting information from their support calls to these threads. I believe my support case that I opened yesterday is still not touched.... I will check shortly.

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