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1) My antivirus wouldn't update, it always got stuck at exactly 85% of the update procedure.

2) I thought uninstalling and reinstalling could solve the issue so I tried to uninstall the product. During the unistallation procedure the computer first froze, then blocked and eventually crashed.

3) Once I rebooted my PC kaspersky was still running, but it did no longer appear in my program list. I could no longer uninstall it.

4) So i tried to use various advanced uninstall programs (Revo uninstaller pro) and the kaspersky removal tool(in windows safe mode). Now almost all files were deleted and gone. Except for these 3:

 

prloader.ddl

prremote.ddl

shellex.ddl

(dir: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2012\x64)

 

Manually removing those files with administrator rights, in normal as well as in safe mode is impossible.

 

5) I thought maybe just to install the newest version of a.v. 2012 could fix it, but every download link for the italian antivurus 2012 on the official kaspersky website is down.

(http://products.kaspersky-labs.com/products/italian/homeuser/kav2012/kav12.0.0.374it_it.exe ->down) WHICH BY THE WAY IS ABSURD

 

6) So i downloaded the german version since I also know german, but it won't let me install because it says that there is already another version of a different language installed.

 

Now I am completely stuck.

 

Getsysteminfo link:

 

http://www.getsysteminfo.com/read.php?file...303be31756d76d3

 

I do not allow this information to be used for any means other then analysing the status of the kaspersky products

Edited by silentfighter2

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Hi,

 

Incompatible software installed "Avira Free Antivirus", you can´t have two antivirus installed in the same computer :dash2: :dash2: :dash2: :dash2: :dash2: :dash2:

 

Regards

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Hi,

 

Incompatible software installed "Avira Free Antivirus", you can´t have two antivirus installed in the same computer

 

Regards

I only installed that antivirus because I failed to reinstall kaspersky.

I surely cannot go on the internet without any protection don't you think?

So yeah, don't mind avira, it is only a temporary protection.

Edited by silentfighter2

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Download KIS 2013 ( http://www.kaspersky.com/it/internet-secur...latest-versions ).

Uninstall Avira.

Delete all the temp files and review if you have any Kaspersky folder in C:\Program Files , C:\Program Files (x86) or C:\programdata, if you have please delete.

Reboot computer.

Then install KIS 2013.

 

PS: Review you windows event log you have more errors.

Edited by Caos

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But I have a key for A.V. 2012 that expires in a coupple of hundreds of days. Wouldn't I need to buy a new key for KIS 2013?

 

Delete all the temp files and review if you have any Kaspersky folder in C:\Program Files , C:\Program Files (x86) or C:\programdata, if you have please delete.

 

As is said in point 4) of my first post there is indeed a folder with 3 files which cannot be deleted. If you have any suggestions I'm much appreciate them.

 

 

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The upgrade is free :)

 

Don´t use Revo uninstaller for uninstall Kaspersky.

 

Try to user "unlocker" for delete this folder, or use windows restore tool for return to a restore point before the crash.

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Also, in addition to what Caos has posted, Kaspersky needs to be installed onto the same partition as windows.

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The upgrade is free :)

 

Don´t use Revo uninstaller for uninstall Kaspersky.

 

Try to user "unlocker" for delete this folder, or use windows restore tool for return to a restore point before the crash.

Upgrade is free? marvellous!

I just used a bootable linux-OS usb to delete those pesky files, I also managed to install the latest version, am upgrading database atm.

Also, in addition to what Caos has posted, Kaspersky needs to be installed onto the same partition as windows.

roger.

 

 

PROBLEM SOLVED

Edited by silentfighter2

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