Jump to content

Recommended Posts

Can anyone explain if the printing facility is "disabled" by running my online banking service through a Safe Money (green framed) window?

 

 

Share this post


Link to post
Can anyone explain if the printing facility is "disabled" by running my online banking service through a Safe Money (green framed) window?

 

Are using windows (what version) and IE (what version)

 

What version Kaspersky (right click icon > about, particularly the lower case letter at the end)

 

I may have something for you to try -- Bill

Share this post


Link to post
Are using windows (what version) and IE (what version)

 

What version Kaspersky (right click icon > about, particularly the lower case letter at the end)

 

I may have something for you to try -- Bill

If you're using Firefox you may be able to put a printer icon on the toolbar (Options>Toolbar Layout>drag printer icon onto toolbar when Safe Money is enabled).

Don't know about other browsers. (But for now, safe money is incompatible with FF 16.0.1)

Share this post


Link to post
Are using windows (what version) and IE (what version)

 

What version Kaspersky (right click icon > about, particularly the lower case letter at the end)

 

I may have something for you to try -- Bill

 

[Apologies if including quote of previous becomes annoying; I'll figure out how to turn it off - eventually!]

 

I see at least one other has posted this problem so at least I'm not alone!

But - just in case you know any more - I am running Vista and IE8 and KIS 13.01.4190 (B)

 

I would be interested in any magic that you may suggest.

 

Other replies suggest that this is a known problem - maybe including a conflict with Rapport - and will be addressed in patch ©.

I guess the workaround (without avoiding SafeMoney) is to highlight / copy and paste into Excel; painful, but only way around it for me .... for now.

 

M

 

 

 

Share this post


Link to post
[Apologies if including quote of previous becomes annoying; I'll figure out how to turn it off - eventually!]
Click "Add Reply" button at the bottom right of the page instead of reply in the post.

 

Rapport can and will conflict but the printing problem is known. Did you try the work-around TrueGreen suggested?

Share this post


Link to post

Thanks rudger79 - only problem with direct reply is that I forgot who to thank .... so I went back to the long way, but deleted the quote section **.

 

I understood that the TrueGreen suggestion related to Firefox while I am struggling to keep up with microsloth and IE.

(Holding off IE9 due to bad experience in early beta AND conflict with some antiquated NHS systems. Maybe better by now but cowardice prevents progress!)

 

Having found the other thread (which pre-dates my ignorance) before posting my reply today, I could not find it when I went back to explore. Found it now, but 8 pages away from where I was looking!

(** These forums do make me feel out of touch!)

 

M

 

Share this post


Link to post

IE, try to add the command bar(right click top of browser header) in the safe money browser and then you should have the print icon. Any help?

Share this post


Link to post

Bar already shows a print option (drop down shows print or p.preview)

Preview displays what could be printed, but shows no printers - only the +Add option .... but it cannot find any. (Printer is already connected in every other app; USB connection.)

 

Perhaps I have made some other (more elementary?) mistake

 

M

Share this post


Link to post

Windows Defender service needs to be completely disabled: http://forums.malwarebytes.org/index.php?showtopic=8279

 

Exit Kaspersky by right click the K icon in the system tray > Exit > Uninstall Kaspersky

 

Uninstall Windows Live OneCare Safety Scanner > Reboot

 

Uninstall Rapport > Reboot.

 

Reinstall Kaspersky > Update > reboot.

 

Maybe upgrade to IE9

 

How about now?

Share this post


Link to post

Thanks rudger79; suggestions appreciated but will take me a while.

I'll let you know when I make any progress.

 

 

Share this post


Link to post

×
×
  • Create New...

Important Information

We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.