Sign in to follow this  
Followers 0
perkin

can't update

2 posts in this topic

update.txtHi, I installed kaspersky pure in my laptop a couple of weeks ago. Trying to update it but the update won't go further than 15%. I've already read similar posts where the recommendation was to go to settings etc, untick proxy server box etc. Did that, rebooted. Still exactly the same problem. Here's the report

Share this post


Link to post
Share on other sites

Welcome. Reboot, then check system date/time correct, then Settings > Update > Update source > Proxy server > uncheck proxy server > ok>ok>ok.

And Settings > fourth icon (cardboard box) > Appearance > enable Animate taskbar icon > ok.

 

If still no go, attach the update report. Computer Protection button > upper right > Reports > lower right > Detailed report > lower left > Update Center > lower left > Save >

save it somewhere and attach it to your next post.

 

If the issue continues after that, then please post your GetSystemInfo report link, instructions are located in the fifth (5th) Important topic.

 

Please see the small print that is located at the bottom of this message.

 

The grey parts are already done. Please do the black parts.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
Sign in to follow this  
Followers 0