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neeeko

Web filtering / frequent false positive

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We have a lot of false positive when people are searching for product technical specifications online.

People get a warning on their screen about pornography viewing attempt or at least they take it this way...which makes the product less credible for them and actually puts the blame on IT.

 

Last example is this page : http://www.hellopro.fr/aerothermes-et-ride...r-rubrique.html detected as a pornography website...c'mon.

 

Where can you submit these false positives ? And how long does it take to be corrected in their database ?

 

Thanks for your help.

Edited by neeeko

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We have a lot of false positive when people are searching for product technical specifications online.

People get a warning on their screen about pornography viewing attempt or at least they take it this way...which makes the product less credible for them and actually puts the blame on IT.

 

Last example is this page : http://www.hellopro.fr/aerothermes-et-ride...r-rubrique.html detected as a pornography website...c'mon.

 

Where can you submit these false positives ? And how long does it take to be corrected in their database ?

 

Thanks for your help.

 

 

I thought I was the only one having this problem but your post here is the same exact issue that I am running into. Tons of false positives everyday saying that they are pornography and when I check the website on a PC with no AV installed, it is a picture of a flower or a guitar or something like that. Something needs to be done about how the content data gets detected. I have the content rule set with pictures, videos, sound files, and executable containing pornography being blocked. Out of all the 100's of "pornography blocked" pop ups I have seen occur, only ONE of them was actually REAL. That is horrible. User's are getting very pissed because they know for a fact that it is a picture of a flower so it is not pornography and when we try to explain to them how this somewhat works, they are now starting to blame us(IT) for the whole issue. I had one user get so mad that he uninstalled his home purchased Kaspersky product and try another AV because of what was happening to him at work. Why are there so many false positives? I have submitted many to Kaspersky's link, but I cannot keep submitting 100's of these because I have way too much to do. There should be a way to submit false positives right in the pop up window of Kaspersky on user's PC's so it can submit the link and all that info right to the parental control email instead of me having to go to a website and fill out this form for EVERY false positive. Not to mention also that Kaspersky has replied back to me with the next set of updates will have the fix for the pornography false positive and days go by and it still gets detected which means it wasn't fixed....... :angry:

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I thought I was the only one having this problem but your post here is the same exact issue that I am running into. Tons of false positives everyday saying that they are pornography and when I check the website on a PC with no AV installed, it is a picture of a flower or a guitar or something like that. Something needs to be done about how the content data gets detected. I have the content rule set with pictures, videos, sound files, and executable containing pornography being blocked. Out of all the 100's of "pornography blocked" pop ups I have seen occur, only ONE of them was actually REAL. That is horrible. User's are getting very pissed because they know for a fact that it is a picture of a flower so it is not pornography and when we try to explain to them how this somewhat works, they are now starting to blame us(IT) for the whole issue. I had one user get so mad that he uninstalled his home purchased Kaspersky product and try another AV because of what was happening to him at work. Why are there so many false positives? I have submitted many to Kaspersky's link, but I cannot keep submitting 100's of these because I have way too much to do. There should be a way to submit false positives right in the pop up window of Kaspersky on user's PC's so it can submit the link and all that info right to the parental control email instead of me having to go to a website and fill out this form for EVERY false positive. Not to mention also that Kaspersky has replied back to me with the next set of updates will have the fix for the pornography false positive and days go by and it still gets detected which means it wasn't fixed....... :angry:

 

 

We had that same issue. I actually had to turn off the pornography sites and just manually add sites that we know were visited. Employees get very frustrated when it is blocking a site that is nothing related to porn what so ever. I wish they would actually publish a list of the sites on each category so you knew what was being blocked and what wasn't.

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Last time i sent it it was ok and then the time after it was rejected because supposably i had to submit my request to some other areas, whatever, i hate to play ping-pong with support, we'll be dumping Kaspersky next year.

 

Lemme resume the situation for you :

CPU overloaded due to the long awaited CF1 last year on KES

machines disappearing from KSC

CPU overloaded again and crash due to another CF on KSC + K Agent

False positives (web filtering)

 

You know how much time i wasted and i made my users waste because of this ?

And do you really think i have time for a ping-pong game ? You can't be serious. Nuff said.

Edited by neeeko

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You are sending this information to the Lab: http://forum.kaspersky.com/index.php?s=&am...t&p=1865711 when this happens, correct? Please confirm.

 

Sending to the Lab will effect results; post in the forum every time this happens probably won't.

 

 

Every single time any of our user's get a false positive, I send it immediately to this link:

Send Request to Phishing and Web Content Analysis Lab

 

Then there are 3 tabs in which I click on the tab that says: "Parental/Web Control" since they are pornography false positives.

 

 

 

 

 

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