Jump to content
  • Announcements

    • Rodion Nagornov

      Недоступность форума // Forum maintenance   08/16/2017

      В связи с техническими работами форум будет недоступен с 20.00 (МСК) 18.08.2017. Максимальное время недоступности - до 20.00 (МСК) 20.08.2017. *** Due to maintenance forum will be unavailable since 8pm (+3 GMT) 18-Aug-2017. The longest possible time of maintenance - till 8.pm (+3 GMT) 20-Aug-2017.
icepuffin

Lab analysis, will I be told result?

Recommended Posts

Sorry if a daft question , but I recently downloaded an email which appears to have contained a trogan.

 

It was picked up by KIS and quarantened.

 

I followed the instructions and when in quarantine right clicked and sent file for analysis.

 

My question is , will I receive or should I receive a reply from Kaspersky labs to inform me is it is indeed a trogan / virus only after clicking to send it for analysis nothing happened so unsure if it actually went I was hoping for some sort of acknowledgement.

Share this post


Link to post
Share on other sites
Berny   
should I receive a reply from Kaspersky labs

 

Yes, K-Lab will come back to you after analyse.

Share this post


Link to post
Share on other sites
richbuff   

Please see the third important topic located near the top of the Virus section of this forum. And here: http://forum.kaspersky.com/index.php?showtopic=13881

 

If you need a reply, please use Method 1. send via the Submission form, Via MyKaspersky Account. :)

 

If you use method 2 (newvirus at kaspersky.com) or method 3 (directly from quarantine), you may possibly not receive a reply.

Share this post


Link to post
Share on other sites

I sent it method 3 so would seem method 3 doesn't receive a reply or an acknowledgement.

 

Having trouble selecting method 1 as when I enter the desktop ' kaspersky icon' it only provides 5 possible items , I am not sure how I get to quarantine to 'upload ' the file. but at least I have hopefully sent it for analysis .- it would be nice to at least receive some form of receipt to say it has been submitted?

Edited by icepuffin

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×