Can Not Update

4 posts in this topic

I purchased a two year contract in August 2011. I have 465 days left on my subsrciption. As of march 30, 2012 my computer has been saying that my Kapersky is obselete. When i hit the "fix it now" tab the computer goes through an update cycle then says my system kapesky is still "obselete." When i look at the updated reports i see some files say "not enough rights for file operation" and other files say "error updating component!"


When i check the main kapersky page with the license on it and hit the update subscription status the computer says "subsription key is missing!" Using the tech support i already erased the license and reactivated the account but that did not help.


WHAT IN THE WORLD IS GOING ON!!! I am not computer savvy and have no idea whats going on. Is there a number that i can call kapersky because all i get is emails?

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Its in your Windows Control Panel. Or system tray near the clock.

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