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dbretz1

Can't remove threat HEUR:Trojan.Win32.Generic

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dbretz1   

The file name is: mce5in1.ISO

The the is located at: C:\Documents and Settings\Doug\My Documents\1 - Doug\Doug old files

Kaspersky detected the problem today, 4/15/12

Disinfection alert screenshot in attachment.

I accidentally deleted the "detected threats" tab.

I have unsuccessfully tried removing in safe-mode.

Here is the GSI Log link: http://www.getsysteminfo.com/read.php?file...e649a4a970e0b59

I attached files related to the AVZ steps. I don't really understand it so I am not sure if I attached the correct information.

 

I need to complete my federal taxes today. Will this virus steal my personal information if I open Turbo-Tax software?

 

Thank you for your help.

post-344327-1334512823_thumb.jpg

virusinfo_cure.zip

virusinfo_syscure.zip

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richbuff   

Do you know what mce5in1.ISO is? If not, you can delete it.

 

Please free up 15% free space on system partition C, then do a defrag. After that, you can clean install Kaspersky version 2012. The Home User section of this forum > Important topics have clean install instructions.

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