juliayuri17

Update the database

9 posts in this topic

i've already update my kaspersky database so many times,but it still said 'the database out of date'..what should i do?

Share this post


Link to post
Share on other sites

Welcome. Reboot, then check system date/time correct, then Settings > Update > Update source > Proxy server > uncheck proxy server > ok>ok>ok.

And Settings > fourth icon (cardboard box) > Appearance > enable Animate taskbar icon > ok.

 

If still no go, attach the update report.

Upper right of Kaspersky window, Reports > lower right > Detailed report, lower left > Update, then lower left > Save, save it somewhere and attach it to your next post.

If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip.

 

Please post your GetSystemInfo report link, instructions are located in the fifth (5th) Important topic.

 

Please see the small print that is located at the bottom of this message.

Share this post


Link to post
Share on other sites

Your update report shows no errors, all good.

 

Please post the screenshot of the error.

 

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or

png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.

Share this post


Link to post
Share on other sites
Your update report shows no errors, all good.

 

Please post the screenshot of the error.

 

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or

png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.

 

here's the screenshot

post-404941-1332403123_thumb.png

Share this post


Link to post
Share on other sites

Your system date and time appear to be correct, from what I see in your reports. Please double check to insure your system date and time are correct for your location.

Share this post


Link to post
Share on other sites
Your system date and time appear to be correct, from what I see in your reports. Please double check to insure your system date and time are correct for your location.

 

i already done that..but,it still not working..i forgot to mention that, before this,I upgrade my KIS 2011 to KIS2012...does it have anything to do with it?...if it does, do I need

to reinstall it back?...

Share this post


Link to post
Share on other sites

Un and re install Kaspersky 2012: Uninstall Kaspersky 2012 > reboot > re install Kaspersky 2012 > reboot > do a databases update > reboot.

Share this post


Link to post
Share on other sites
Un and re install Kaspersky 2012: Uninstall Kaspersky 2012 > reboot > re install Kaspersky 2012 > reboot > do a databases update > reboot.

 

it works...thank you very much

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now