PokerMunkee

Processing automatic keys failed

3 posts in this topic

I have several clients that are not working with KES8.

 

In the Event logs, I am seeing this a bunch of times:

 

Processing automatic keys failed

Product ='KES'

Version ='8.1.0.0'

#1195 Resource is unavailable

 

 

 

Any ideas?

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Kaspersky chat support hasn't been able to fix this for me. I'm getting it on about 3 different machines.

 

Here is a snip of the install log:

 

MSI (s) (C4:44) [22:08:09:551]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI43.tmp, Entrypoint: AddLicenseFile

AddLicenseFile Unicode entry point

Srcdir C:\WINDOWS\TEMP\KAVREM~1\B09D1C~1\EXEC\

Targetdir C:\WINDOWS\TEMP\{760228D4-E161-4D9C-9CFE-5D9B6495E057}\

FindFirstFile *.key

FindFirstFile failed. Invalid File Handle. GetLastError reports 2

FindFirstFile *.eyk

FindFirstFile failed. Invalid File Handle. GetLastError reports 2

 

MSI (s) (C4:68) [22:08:10:254]: Executing op: ActionStart(Name=AddLicense,,)

AddLicenseFile return point

MSI (s) (C4:68) [22:08:10:254]: Executing op: CustomActionSchedule(Action=AddLicense,ActionType=11329,Source=BinaryData,Target

=**********,CustomActionData=**********)

MSI (s) (C4:4C) [22:08:10:270]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI44.tmp, Entrypoint: AddLicenseFile

AddLicenseFile Unicode entry point

Srcdir C:\WINDOWS\TEMP\{760228D4-E161-4D9C-9CFE-5D9B6495E057}\

Targetdir C:\Program Files\Kaspersky Lab\Kaspersky Endpoint Security 8 for Windows\

FindFirstFile *.key

FindFirstFile failed. Invalid File Handle. GetLastError reports 2

FindFirstFile *.eyk

FindFirstFile failed. Invalid File Handle. GetLastError reports 2

 

MSI (s) (C4:68) [22:08:10:489]: Executing op: ActionStart(Name=RbDriverKlBgX86,,)

AddLicenseFile return point

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After 10 hours of troubleshooting, I have finally found the problem.

 

I started realizing this was happening on computers that had MICROS CAL software (POS) installed on it. I uninstalled the software with the same results, Kaspersky not loading. Then I started looking into the system variables. I removed one called "ServerName <MICROSSERVER>" and reinstalled Kaspersky. Success!

 

So the issue was a system variable on the Windows XP computers called ServerName. My MICROS apps still works with this variable removed, as far as I can tell.

 

Freakn' weird.

 

Does this make any sense?

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