VINT85

Bug-reports on KAV/KIS 2013: Installation, removal, updates

164 posts in this topic

In this topic only bug-reports on KIS/KAV 2013 are accepted. All other posts, not related to bug-reports, will be deleted.

 

This topic is for issues in Installer (including removal, upgrade, KAV<->KIS migration) and Updater (bases and components).

 

Bug-list: https://docs.google.com/spreadsheet/ccc?key...=CLKIzPsL

 

 

 

Bug-reports on custom installation are NOT accepted.

 

Should not be checked until requested: In case of upgrade from 2011->2012->2013 following should be verified:

- migration of all settings

- migration of storage (backup and quarantine) and correct display of it in GUI

- correct operation of components (if problems exist, it should be verified that there is no correlation with upgrade, that on clean setup the issue is not reproduced)

- correct operation of plug-ins (also that there is no echo of obsolete ones)

- correct OS running (if problems exist, it should be verified that there is no correlation with upgrade, that on clean setup the issue is not reproduced)

- complete removal of the Product (all files, registry keys, plug-ins are removed)

 

ATTENTION! The new build is ready for testing: 13.0.0.3312

Please, don't post bugs for previous builds anymore.

Edited by Dmitry Gos

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Time estimation in Installer is terribly wrong and thatswhy IMO very confusing.

post-78003-1330957650_thumb.jpg

 

KIS 13.0.0.2292en, Win7x86

Edited by Baz^^
GUI bug, known issue.

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KIS 13.0.0.2292en, Win8 CP 32bit.

Updater process crashes right after completing update process (no available updates ATM).

Dumps are being uploaded: http://www.mediafire.com/?fwczfj3u7bd8q5q

Appverif turned off.

Edited by Dmitry Gos
167603. See Bug list in the crach/hang topic.

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KIS 2013 b2292, W7x64sp1

 

After install, applications startup time seems much longer then in KIS 2012, collecting system data takes much longer then in 2012

 

@Baz,

it seems to long even with traces.

 

Traces uploaded to ftp, marko13\2292\Slow startup.rar.

 

GSI: http://www.getsysteminfo.com/read.php?file...a3992bed86acd0a

 

Edited by Marko13
This is probably because traces are on...as in every beta build. If you feel this isnt a trace issue then attach traces and systeminfo.

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KIS 2013 b2292, w7x64sp1 VM

 

Some big cpu usage while updating and after update. Also system seems sluggish for 2-3 minutes after update:

 

post-12127-1330966639_thumb.jpg

 

Traces uploaded to ftp6 server, folder is marko13\2292\Big CPU usage.rar

 

 

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Checking for system compatibility is taking too long, post-276437-1330984015_thumb.jpg

 

 

Also MalwareBytes is being listed as Incompatible Software , ( Malwarebytes not Activated) only used for scan

 

 

 

 

 

EDIT : It's saying for about 3 minutes but it takes around 10 :) richbuff

Edited by agoni
Quantify, please. 47 seconds? 47 minutes? 47 hours? How long do you expect it to take?

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Windows Xp Professional x86 Service Pack 3, KIS 2013 v13.0.0.2292en

Hp Dc7600

Pentium D 3.40 Ghz

2 gb Ram

 

Installation is taking too long, more than 20 minutes

Begins: 9:01

Still installing: 9:25

Ends: 9:33

Now loading, collecting system data, etc...

 

When finished I will attach the logs.

Edited by Caos

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Windows Xp Professional x86 Service Pack 3, KIS 2013 v13.0.0.2292en

Hp Dc7600

Pentium D 3.40 Ghz

2 gb Ram

 

Activate the trial version without problem and then show me "License: problem is available".

License status: invalid

Cannot verify correspondence of databases to the end user license agrement

 

post-59156-1331023414_thumb.jpg

 

run update again, then databases corrupted:

post-59156-1331025153_thumb.jpg

 

Try to exit KIS, reboot , etc... and same error all the time, databases are corrupted. :dash1:

Edited by Caos

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Windows Xp Professional x86 Service Pack 3, KIS 2013 v13.0.0.2292en

Hp Dc7600

Pentium D 3.40 Ghz

2 gb Ram

 

How I can´t activate the product, uninstall completely, reboot, etc...

 

Now KIS says me the computer is infected :)

 

post-59156-1331036499_thumb.jpg

 

post-59156-1331036531_thumb.jpg

Edited by Caos

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KIS2013 b2292, W8CP, VM

 

Windows defender should be switched off automatically after restart. In W8 Defender also includes antivirus component (MS Security Essentials) and it should be switched off automatically after KIS installation.

 

Also, for final version this driver should be signed, so that message should not appear:

 

post-12127-1331057947_thumb.jpg

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when i try to instal kis13 in windows 8 consumer it give me blanc page like that!

i tried english & russian version !!

 

P.S : i already instal it in another computer & it works fine (in the same operating system)

 

 

http://hpics.li/c4c501a

 

Installation log: kl_setup_2012_03_07_19_39_50.zip

GSI log: GetSystemInfo_MERO___ante_2012_03_07_22_11_35.zip

Edited by Dmitry Gos
Win8 is NOT supported by KIS 2013 yet. Support will be added in MP1.

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blocked 360222428o5iyv2ivzo0fj2jm.jpgwhen I was installing in China.

I can't see your doc on my pc.

 

Win XP SP3,32bit

 

and now the problem is

 

could not enable some protecton components

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KIS 13.2292eng, Vista Ultimate SP2 64bit

 

First i tried to install KIS13 on Vista and got a BSOD. After that i changed my damaged HDD and tried it again. Now says KIS my PC is infected and the installation aborted.

 

installlog and gsi --

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KIS 13.0.0.2292, XP x86 (MS-VPC)

 

Starting an update without internet connection ends with 'Update: Task failed. Update files are corrupted'.

post-77769-1331231628_thumb.jpg

 

'Task failed:' - OK

'Corrupted files:' - not OK, they aren't

 

Traces_Updatefailed.7z

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KIS 13.0.0.2292, Windows 7 Ultimate SP1 x64

When I update KIS, It detects Kaspersky Update server as malicious URLs. I don't known that it is a GUI bug or real problem.

 

Traces uploaded data8 ftp in gaxcon folder: KIS13.0.0.2292_Update_MaliciousURLCounter.7z

 

Sorry for my bad english

post-147308-1331771991_thumb.jpg

Edited by richbuff
Already known. Please review the topics before postng. :)

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After uninstall, the systry kaspersky icon and the gadget tool remain in execution, untill reboot.

 

Spec: windows7 ultimate 64bits with last updates.

Edited by Dmitry Gos
Please, attach traces when you posting your problem.

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Uninstalling from control pannel => not enought privileges (even being a sys administrator.)

 

unistalling from start-> programfiles->shortcut ask for elevate privileges and uninstall good.

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Vista Ultimate SP2 x64, KIS 13.0.0.2448eng

 

KIS started update and in the reports it shows me some "unknown: 378".

 

 

 

 

 

Traces are uploaded to data8 due to another problem. :)

Edited by Dmitry Gos
172598

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W7x64sp1 KIS2448, vmware

 

When I tried adding KIS gadget to desktop, windows sidebar process crashed:

 

post-12127-1332177616_thumb.jpg

 

Traces uploaded to ftp, filename is 2248/KIS gadget.rar.

 

After restarting sidebar issue happens again and again. Seems that KIS gadget is constantly crashing Windows sidebar.

Edited by Dmitry Gos
174276

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W7x64sp1, KIS2448 vmware

 

Windows defender is not disabled automatically after KIS is installed. If I remember correctly, KIS 2012 also doesn't disable Windows defender, and users have to do it manually.

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W7x64sp1 vmware KIS2448

 

After restrating my VM, I cannot start any of the programs and I cannot restart my Windows. After trying to start programs or restart Windows they simply do not respond. In task manager there are multiple processes but programs do not start. I can only start Windows Explorer and browse folders. I managed to reproduce this issue on 2 VM's, each one with W7x64sp1.

 

I can only power off my VM from vmware console.

 

Traces are being uploaded to ftp: /2248/KIS2013 cannot start programs.rar.

 

Screesnhot of task manager:

post-12127-1332266557_thumb.jpg

 

I can exit KIS from systray but I cannot start program again!

 

Also, look at memory usage in task manager, it's too small (about 104K or so...)

Edited by Marko13

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W7x64sp1 vmware KIS2448

 

After restrating my VM, I cannot start any of the programs and I cannot restart my Windows. After trying to start programs or restart Windows they simply do not respond. In task manager there are multiple processes but programs do not start. I can only start Windows Explorer and browse folders. I managed to reproduce this issue on 2 VM's, each one with W7x64sp1.

 

I can only power off my VM from vmware console.

 

Traces are being uploaded to ftp: /2248/KIS2013 cannot start programs.rar.

 

Screesnhot of task manager:

post-12127-1332266557_thumb.jpg

 

I can exit KIS from systray but I cannot start program again!

 

Also, look at memory usage in task manager, it's too small (about 104K or so...)

 

Hello.

Have you stopped Application Verifier?

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Hello.

Have you stopped Application Verifier?

 

Hi Dmitry!

 

Seems to be working better with app verifier off, but still I don't remember that app verifier caused such issues during beta testing of KIS2012?

Anyway, I'll check this on more recent builds and will post back if anything similar occurs.

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KIS2448

Why is this message DNS name transformed in update report? I don't remember seeing this in KIS2012?

 

post-12127-1332442288_thumb.jpg

 

Edit: I just noticed that KIS2013 lists IP address in update report instead od DNS name? Is this a bug or by design?

Edited by Marko13

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