VINT85

Bug-reports on KAV/KIS 2013: other (AVZ, RD, Uploader, Downloader)

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In this topic only bug-reports on KIS/KAV 2013 are accepted. All other posts, not related to bug-reports, will be deleted.

 

Testing of components, which are not covered in other topics:

- Dump submitting problems

- AVZ (all wizards)

- Rescue Disc (RD) – but not issues of the cure process itself

 

Bug-list: https://docs.google.com/spreadsheet/ccc?key...Sk5PQVE

 

Notice: please, report compatibility problems in a special topic (but for really severe incompatibility issues with major software)

 

ATTENTION! The new build is ready for testing: 13.0.0.3312

Please, don't post bugs for previous builds anymore.

Edited by Dmitry Gos

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New build is available - 13.0.0.2575

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KIS .2575 Win7 SP1 32bit

 

SRS Audio Essentials wont start with Kaspersky , even if totally disabled , it works only when KIS is Uninstalled ,

 

 

Traces&Dumps uploading to ftp : SRSbug-agoni.rar

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New build is available - 13.0.0.3011

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New build is available - 13.0.0.3021

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KIS 13.0.0.3021, Windows 7 x32 SP1, Application Verifier enabled, Traces On

 

Since first releases the current KIS Beta it hasn't been able to send a single dump to the server. Every time the Support dialog saying that "Previous application launch failed" ends with "Error sendig package to server".

post-365801-1334404413_thumb.png

 

Can I ask to create an FTP account on the Kaspersky server for manual uploading the files?

Edited by Dmitry Gos
To get an account, write to Umnik.

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Windows in Detected Threats does not show threats detected , '"Loading Data" last forever

 

post-276437-1334489951_thumb.jpg

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Windows in Detected Threats does not show threats detected , '"Loading Data" last forever

 

post-276437-1334489951_thumb.jpg

 

Just select Everything in Period drop-menu.

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Windows in Detected Threats does not show threats detected , '"Loading Data" last forever

 

post-276437-1334489951_thumb.jpg

OS : Win7 Sp1 x86 build 3039

 

 

traces uploaded :3039_reports.rar

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KIS .2575 Win7 SP1 32bit

 

SRS Audio Essentials wont start with Kaspersky , even if totally disabled , it works only when KIS is Uninstalled ,

Traces&Dumps uploading to ftp : SRSbug-agoni.rar

 

Fixed in build 3039

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.3041

There seems to be a small incompatibility with latest version of Sandboxie (3.68). Launching of applications in Sandboxie results in its components (SandboxieRpcSs.exe and SandboxieDcomLaunch.exe) and the started application itself to start as "dead" processes with absolutely no threads (according to Process explorer). Afterwards, functional instances of said processes are started automatically without problems. Please see image (notice the mem usage of "gray" processes)

post-28882-1334744736_thumb.png

Traces uploaded to FTP: SBIE KIS 3041.7z

Such "dead" processes cannot be terminated by normal means.

Pausing KIS doesn't fix the problem, only complete uninstall and reboot.

Edited by 3x0gR13N

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Win7 SP1 x86 KIS 13.0.0.3041

 

The bug in Virtual Keyboard that I encountered in previous builds pertains to the current build as well.

The bug manifests itself in that at all times the symbols produced through Virtual Keyboard is Russian ones irrespective of the current language layout (I have installed 3 of them - two English ones and one Russian). To reiterate, when I change the layout, letters on the Virtual Keyboard change as well, however, letters that are produced are always Russian ones.

 

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Problem is after close IE 9 in safe mode.

see the picture.

post-318214-1334769030_thumb.jpg

post-318214-1334769054_thumb.jpg

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New build is ready for testing: 13.0.0.3065.

Please, retest your bugs on new build.

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.3041

There seems to be a small incompatibility with latest version of Sandboxie (3.68). Launching of applications in Sandboxie results in its components (SandboxieRpcSs.exe and SandboxieDcomLaunch.exe) and the started application itself to start as "dead" processes with absolutely no threads (according to Process explorer).

Same with 3065. Traces uploaded to FTP: 3065 Sandboxie process issue.7z

It seems to be a low level driver conflict as only uninstalling KIS and rebooting fixes the issue.

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KIS 13.0.0.3065, Win7 SP1 x64

 

In some cases KIS locked the key "Alt".

 

Steps to reproduce:

- Open Firefox

- Visit accounts.google.com

- Write some random keys into password field (=> "Kaspersky Secure Keyboard is activated")

- Press Alt+Druck (I tried to create a screenshot of the not translated message "Kaspersky Secure Keyboard is activated" [the not translated message I already reported in german forum to MGM from KL germany])

- Open the windows start menu and try to enter some letters into search field => not possible, because key "alt" is locked

 

Only way to fix it as user: Open VK and press with mouse on "Alt" to solve the fixed key.

 

Traces on data8: 3065/locked_alt_key.rar

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Virtual keyboard don't work in firefox (Last Version) but in chrome (Last Version) is OK.

post-318214-1335037051_thumb.jpg

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Same with 3065. Traces uploaded to FTP: 3065 Sandboxie process issue.7z

It seems to be a low level driver conflict as only uninstalling KIS and rebooting fixes the issue.

...and with 3074. Traces on FTP: 3074 Sandboxie conflict.7z

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KIS 13...3074 + W7 x64

With this configuration of the Secure keyboard input:

post-197708-1335041723_thumb.png

When I try to log in, in a social network page (www.tuenti.com) appears the balloon oh Kaspersky,post-197708-1335041731_thumb.jpg

and after that, when I try to put the "@" of my email, appears this error, and the hardaware keyboard won't work anymore until I restart the computerpost-197708-1335041803_thumb.jpg

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Hi, This is not a Bug.

I have an offer for ""Quarantine"", I think in this part we need "restore to file" to restore files in another location.

thank you.

post-318214-1335175153_thumb.jpg

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New build is ready for testing: 13.0.0.3082.

 

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W7SP1x64 (VMWare) + KIS2013 .3082 + A.V. disabled.

 

Trying to download KRD .iso image I got:

 

post-5997-1335267044_thumb.png

 

Traces file KIS2013 .3082 - Traces4.7z in FTP server.

 

Regards.

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@harlan: Click on the link and you see, it is not an KIS error - the website is broken ;).

 

 

Another possible bug: How is the size of traces/dumps calculated? Estimated size after compression or uncompressed size?

post-84821-1335277760_thumb.png

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@harlan: Click on the link and you see, it is not an KIS error - the website is broken ;).

Another possible bug: How is the size of traces/dumps calculated? Estimated size after compression or uncompressed size?

post-84821-1335277760_thumb.png

 

@SunBlack: thanks, I saw it a while ago :D

 

Regards.

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