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virusslammer

virus HEUR:Trojan.Win32.Generic

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virus HEUR:Trojan.Win32.Generic was detected. Over the years, always Virus always seem to linger in here: c:\system volume information

It's in for quarantine, but can someone please advise, thanks!

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Please post the full, complete detection details. Post screenshot of Detected > Active threats.

With columns widened to show full detected and name and object and path/location details.

 

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or

png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.

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Please post the full, complete detection details. Post screenshot of Detected > Active threats.

With columns widened to show full detected and name and object and path/location details.

 

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or

png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.

 

 

Thanks for your reply. Didn't see Browse, but nonetheless, screenshot attached of quarantined threat (not active threat).

Here is system info

http://www.getsysteminfo.com/read.php?file...e553da2934a65dc

 

post-186769-1319335952_thumb.jpg

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You're welcome. If you use Windows System Restore, turn it off > reboot and do a full scan with Kaspersky. This to remove malware from system volume information files. Then turn system restore back on. How to turn it off/on: http://support.kaspersky.com/faq/?qid=208279208

 

Also, please clean install version 2012. Clean install instructions are located in the Home User section of this forum, second and third Important topics.

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