Jump to content

Recommended Posts

Hi,

 

Though my Kaspersky Internet Security is updated automatically I got the Virus

HEUR:Trojan.Win32.Generic

and it can not be removed or isolated. What to do?

 

Contacted already the Kaspersky representative in my country (India), but they are not bothered.

Thanks for your help.

 

Carol

Share this post


Link to post
Share on other sites
richbuff   

Welcome. Please post the full, complete detection details. Post screenshot of Detected > Active threats.

With columns widened to show full detected and name and object and path/location details.

 

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or

png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.

Share this post


Link to post
Share on other sites
Welcome. Please post the full, complete detection details. Post screenshot of Detected > Active threats.

With columns widened to show full detected and name and object and path/location details.

 

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or

png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.

 

Hi,

Sorry for the late reply. Screenshot does not work. Here is the path:

 

22-09-2011 18:17:03 Detected virus HEUR:Trojan.Win32.Generic [From:"Australian Business Registry" <"australian business.registry"@abr.gov.au>][subject:Attention for the ABN owners(only for Australian users)][Time:2011/09/22 00:10:01]/ABN_Document.zip/ABN_Document.exe High

 

Hope it helps,

 

Thanks,

Carol

Share this post


Link to post
Share on other sites
Hi,

Sorry for the late reply. Screenshot does not work. Here is the path:

 

22-09-2011 18:17:03 Detected virus HEUR:Trojan.Win32.Generic [From:"Australian Business Registry" <"australian business.registry"@abr.gov.au>][subject:Attention for the ABN owners(only for Australian users)][Time:2011/09/22 00:10:01]/ABN_Document.zip/ABN_Document.exe High

 

Hope it helps,

 

Thanks,

Carol

 

kasperskyy.jpg

 

Here is the screenshot.

Share this post


Link to post
Share on other sites
richbuff   

Delete the email, then right click the detection that appears in your screenshot, then select Delete or Clear or Remove. Then Exit Kaspersky via right click the red K tray icon, then reboot.

Share this post


Link to post
Share on other sites
Delete the email, then right click the detection that appears in your screenshot, then select Delete or Clear or Remove. Then Exit Kaspersky via right click the red K tray icon, then reboot.

 

Hi,

 

That worked. :bravo:

 

Thanks a lot.

Carol

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×