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SpeedD

can Not cut and paste in MS Office Publisher 2010 if Pure R2 is running

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Hi,

I've been a KIS/Pure user for years. I fix PC's full-time. I just built myself a new i7 based system running Win 7 x64 Ultimate with Office 2010 Pro Plus. I installed apps in steps/waves and made backups along the way. The last install wave was to install Pure R2. Now that I have done that, I can no longer edit Publisher 2010 documents using the clipboard (cut & paste). My system has 16GB of matched RAM, but the errors that show up are "Windows is low on memory. To free up memory..." and "The clipboard is busy. Publisher can not cut, paste..."

 

At the time I get these invalid errors the system can be running anything from just 2 Publisher windows after a fresh boot, or I could have a dozen apps open, but only Publisher complains. I can cut and paste at the same time into Word 2010 Pro, etc. If the boot is fresh then I'm barely using 3GB of the 16GB available. If I load up on running apps, it still has free RAM and the error persisits.

 

I tried disabling the pagefile, with no change. I then re-enabled the pagefile.

 

IF I turn off Kaspersky Pure R2 (9.1.0.124) the errors do NOT occur.

 

I searched online and found another post that hinted such a thing occurs, but no solution was given.

I searched these forums and found no other similar post.

 

I have screen grabs of the error windows, and all of my software is up-to-date and legit.

 

I'd like to solve this soon. Until I have a solid fix I can't deploy my new PC in favor of the old one, and that matters to me. I'll do whatever is reasonable to help report and fix this bug.

 

Thanks,

Jeff

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Hi SpeedD

 

Can you please Download and run these diagnostic programs to give us some more information about your computer.

 

Step 1 – How to generate Getsysteminfo reports

 

1. Please click the following link http://support.kaspersky.com/downloads/uti...si4.1.0.243.exe

2. If your internet browser is Internet Explorer click “Run” If it is Mozilla Firefox click “Save file” and then click “Run” if your browser is Google Chrome click “save” and then double click the saved file.

3. You may be prompted by the windows security warning, if so please click “run”

4. You will now see the end user licence agreement screen please click “i agree”

5. Now press the green play button, pressing this will start the scan.

6. Once the scan has finished a WinRAR file will be saved on your desktop, this file contains your report. Also a web page will be opened with a link to your Getsysteminfo report.

 

Can you post the URL or the report here, also please attach any screenshots you have.

 

 

Many thanks

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Hi Thomas,

I think I posted the wrong URL to the get sys info report. I'm re-running now...

 

http://www.getsysteminfo.com/read.php?file...4f1b54a333fac87

 

Also, I attached the screen grabs of the error messages

 

Thanks,

Jeff

 

Hi SpeedD

 

Can you please Download and run these diagnostic programs to give us some more information about your computer.

 

6. Once the scan has finished a WinRAR file will be saved on your desktop, this file contains your report. Also a web page will be opened with a link to your Getsysteminfo report.

 

Can you post the URL or the report here, also please attach any screenshots you have.

Many thanks

post-140007-1314717311_thumb.jpg

Edited by SpeedD

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Hi Jeff,

 

Thanks for the GSI, i had a look at it and couldn’t see any noticeable issues.

I would advise you to clean-up your temp internet files first as you seem to have a lot in there.

In regards to the PURE issue i would advise that we try and troubleshoot which component is causing your issues.

 

What you will need to do is keep PURE turned on and disable each component, test and then renable it.

 

E.g

1. Open Kaspersky

2. Go to Protection Centre

3. Settings

4. File AV

5. Uncheck "enable file AV"

6. Apply

 

7. Check Issue

 

8. Check "enable file AV"

9. Apply

 

Just work your way down File AV, Web AV, etc. and let me know if disabling any specific component temporarily resolves your issue. (It will help me narrow it down)

 

Thanks

 

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Just work your way down File AV, Web AV, etc. and let me know if disabling any specific component temporarily resolves your issue. (It will help me narrow it down)

 

Thanks

 

Hi Thomas,

 

I narrowed it down to one feature area, but then got inconsistent results at the fine grain level.

 

What I found: It is most definitely a part of the Proactive Defense component. I tried for an hour to prove/disprove only 1 control in the list of Settings under that control interface, but got nauseous from all the repeated clicking. Really.

 

You can turn off either or both of the 2 Trusted Applications sub-menu checkboxes, but that won't fix it. You have to disable Proactive Defense for Publisher to work normally.

 

My repeatable test case for failure. Have at least 1 Pub. 2010 document with content (text & tables). I used 2 documents, each with content. Select and copy a text area in document 1. Attempt to paste that text in document 2, and that will bring up the error message windows about being out of memory instead of pasting the text. You will get 3 related windows to click through for each attempted paste.

 

Another test case for failure. Have only 1 open Pub doc (with content, not blank). Copy a selection of same, then paste into another area of the same document. Now attempt to close the doc without a prior save. You will get the same 3 error message windows about memory or unable to save the clipboard.

 

I really did try to see if it was just one of the Proactive Defense Settings controls (9 checkboxes) but got no good result. I disabled 1/2 of the 9, or just 2 of them, or just 1 of them at a time, but only turning all of them off was sure to work for me.

 

What's next?

Thanks,

Jeff

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Can anyone help me out here? I've narrowed down the issue a lot and was expecting things to progress from there.

 

Thanks,

Jeff

Edited by SpeedD

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Can anyone help me out here? I've narrowed down the issue a lot and was expecting things to progress from there.

 

Thanks,

Jeff

 

Thank you, Jeff. After months of trying to solve the same problem in Publisher 2010 (message: windows memory is low when I try to cut and paste), I find you are correct. It is Kaspersky's Proactive Defense causing the problem. I have a newsletter that needs to go out monthly, so is the only solution to turn off Proactive Defense? Is that safe?

I'd be grateful for any additional help of information.

Stacia

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Yes, it's safe enough and the proactive defense will be substituted in the next version of PURE anyway just like it is now in KIS 2013. Since this is a very old topic and newer build of PURE has arrived i turst you are using the latest: http://www.kaspersky.com/productupdates

 

 

I have Kaspersky Pure which I purchased last Oct and just renewed the subscription, and that's the one that has the Proactive Defense which was giving me trouble, so I turned it off. So, if I understand what you are saying, I'm ok to leave it turned off and next year my Pure will have a substitution?

Thank you for your quick reply.

Stacia

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