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I have been using a number of KIS versions over the years with Windows XP SP3. I have always been able to use the Windows XP defragmentation facility but having recently installed KIS 2012 and I find that the the defragmentation programme reports that it cannot defrag some files. The report shows they are all associated with the Kaspersky programme.

 

Please can Forum Readers advise how I can make the necessary adjustments to ensure KIS does not interfere with the defragmenation process?

 

Thank you

David

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Hello,

 

Some defrag tools are providing an option in which you can exclude specific folders ..

 

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Thank you for the link. I have followed the instructions and the outcome is that a number of the files which could not be defragmented has reduced but the following still remain according to the report I have just saved

Fragments File Size Files that cannot be defragmented

3 1 MB \Documents and Settings\All Users\Application Data\Kaspersky Lab\AVP12\Bases\klava\strg3104

5 4 MB \Documents and Settings\All Users\Application Data\Kaspersky Lab\AVP12\Bases\klava\strg3115

5 5 MB \Documents and Settings\All Users\Application Data\Kaspersky Lab\AVP12\Bases\klava\strg3117

28 97 MB \Documents and Settings\All Users\Application Data\Kaspersky Lab\AVP12\Bases\klava\strg3114

 

Please advise what I need to do next

 

Thank you

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Please see: http://support.kaspersky.com/faq/?qid=208280066

 

Did you disconnect from the internet, and then exit Kaspersky before defragmentation? Restart Kaspersky when done.

 

Thank you for your message. I found that when restarting the computer the necessary changes had taken place and I can use the defragmentation programme without a problem. I usually ensure that when carrying out a defragmentation I have no other programmes/Internet operating - but usually leave KIS operating.

 

Thank you for the further link in this particular subject

 

Regards

David

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added the restart step and a link to your post in the defrag thread. thanks for sharing the above. I had not come across the need to restart on my own systems but obviously it is there ;)

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added the restart step and a link to your post in the defrag thread. thanks for sharing the above. I had not come across the need to restart on my own systems but obviously it is there ;)

 

Thank you for your help - in making what looked a daunting task much more straightforward.

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