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Unable to Remove virus "HEUR:trojan win32 generic"

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I have Kaspersky Anti-Virus 2011

I Currently have a an issue with this virus "HEUR:trojan win32 generic" and I am unable to manually find the "Program Data Folder"


This is a link to the GSI Log




I have an issue trying to find my "Programs Data Folder"

Seems not to be at "Drive C"



But when I clicked "view" for virusinfo.log I was able to find, but I don't have permission to move the file.


virusinfo_syscure.zip log has been uploaded.


I wanted to upload in attachments the "Kaspersky Protection State Screen-shoot" , but it has insufficient space.

I'll post a link to the screenshoot.




Edited by Valperion

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Welcome. Run this script, instructions: http://forum.kaspersky.com/index.php?showt...mp;#entry678328 PC will reboot:


After run script, run this script, instructions same as the last one:


A file called quarantine.zip should be created in C:\. Then please upload C:\quarantine.zip to a filehost such as http://www.mediafire.com/

Then, Private Message me the Download link to the uploaded file. Click my user name and select Send message.


Also, if you use Windows System Restore, turn it off > reboot and do a full scan with Kaspersky. This to remove malware from system volume information files. Then turn system restore back on, if you wish. How to turn it off/on: http://support.kaspersky.com/faq/?qid=208279208


Before doing the scan, Clear the Detected list: Detected > Active threats > right click > Disinfect all > right click > Clear list > then scan again > then post screenshot of Detected >

Active threats. With columns widened to show full name and object details.


Also, scan with Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php Update it first, scan and attach its log, but Please Don't remove anything yet, until the log is reviewed.


How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or

png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.



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I wanted to reply , that I followed the Kaspersky " FastTrack Support Instructions" in dealing with this matter.


After running the system on safe mode, I was able to delete the virus with the kaspersky 2011 anti-virus.


Should I still follow your instructions, in this given matter?

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