• Announcements

    • Rodion Nagornov

      Недоступность форума // Forum maintenance   08/16/2017

      В связи с техническими работами форум будет недоступен с 20.00 (МСК) 18.08.2017. Максимальное время недоступности - до 20.00 (МСК) 20.08.2017. *** Due to maintenance forum will be unavailable since 8pm (+3 GMT) 18-Aug-2017. The longest possible time of maintenance - till 8.pm (+3 GMT) 20-Aug-2017.
suttonchris

Threats found but unable to neutralize/fix

4 posts in this topic

Hi there, my Kasperky Internet security has detected some threats but when I click on fix, neutralize all, try to quarentine or any other attempt to deal with them, nothing happens at all. Can you please advise? Please find the screenshot of the threats attached. Thanks for your time and patience. Chris.post-357195-1306831927_thumb.jpg

Share this post


Link to post
Share on other sites

Hello,

 

> For the 3 HTTP detections : rightclick the objects > delete them from the list > disable Kaspersky > reboot

> "Driver\synTP" is needed for your touchpad and should be added to the Trusted Zone.

> Object "FitHookUninstaller.exe" : please send it to the K-Lab.

Edited by Berny

Share this post


Link to post
Share on other sites

Thanks berny. I have done as you asked but I was unsure what to do about sending the one you asked for to K-Lab. All I have done is send a screen shot of the threat log as I did with you. Is this what was wanted? If not can you talk me through exactly what I should do step by step. thanks again and thanks for your patience. Chris

Share this post


Link to post
Share on other sites

Hello

 

Under "choose from the list" select "malicious file analysis"

then browse , select the object, enter contact information and send the object ...

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now