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Zuluboy

kaspersky pure crashes

2 posts in this topic

:dash1: Can somebody help. Everytime I run kaspersky pure, it crashes. I have re-downloaded it and re-installed it 4 times now and I keep getting the same error.

I am running on Windows Vista Home Premium. I have had Kaspersky run without any problems before, whatsoever. This 'crashing' only started recently. I dont know how to resolve this issue. Everytime it completes instillation after re-downloading it, it says "Kaspersky Anti-Virus has stopped working". Can somebody please help. This is the error message I get:

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: avp.exe

Application Version: 9.0.0.192

Application Timestamp: 4b34b6fc

Fault Module Name: Ushata.dll

Fault Module Version: 9.0.0.192

Fault Module Timestamp: 4b34c143

Exception Code: c0000005

Exception Offset: 000020c5

OS Version: 6.0.6000.2.0.0.768.3

Locale ID: 7177

Additional Information 1: 01eb

Additional Information 2: 0405e2915ce5083e0a5f15050de3a11d

Additional Information 3: 9d54

Additional Information 4: 289e29cb814918f1b51ef4be30e874f1

 

Here is my email add: ~

 

edit: del your email FOM spam prevention.

Edited by richbuff

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Welcome. Please clean install PURE build 9.1.0.124. Uninstall PURE 9.0.0.192 > reboot > install 9.1.0.124 > reboot.

 

Download link and tips are located in the second Important topic.

 

Any better after that?

Edited by richbuff

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