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I'm running win7-64 pro and KAV2011 (, and lately, I have not been able to access services.msc:




(this is from calling services.msc from run, but if I go into admin tools->computer management and try to load the services pane it will crash there as well)




From event viewer:

Faulting application name: mmc.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc808
Faulting module name: scrchpg.dll_unloaded, version:, time stamp: 0x4c2cd100
Exception code: 0xc0000005
Fault offset: 0x000000018000564c
Faulting process id: 0xa43c
Faulting application start time: 0x01cb449baa188a34
Faulting application path: C:\Windows\system32\mmc.exe
Faulting module path: scrchpg.dll
Report Id: e9e5c2c7-b08e-11df-aa53-0026185aa540


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <TimeCreated SystemTime="2010-08-25T21:22:51.000000000Z" /> 
  <Security /> 
- <EventData>


Apparently scrchpg.dll is a Kaspersky .dll file, so I was wondering if anyone has experienced this before, or may know what the problem is?



Edited by Viper2026

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Welcome. We have had a handful of posts about scrchpg.dll, but nothing yet on services.msc. Please post your GetSystemInfo report link, instructions are located in the fifth Important topic.

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