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anawde

Installation failed

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hello

i bought 3 licenses of kaspersky pure, and i removed the old version kaspersky 7 after it's license been expired,

then i downloaded kaspersky pure and i've tried many and many times to install it, but the only message that i got is "installation failed" and i have to restart my computer over and over again.

now i bought the licenses and i removed the old version so my computer is without protection, but kaspersky pure doesn't want to be installed in my computer, i tried to search on the internet for a solution but there is nothing, i tried to contact the support team, but it's very difficult to get hold of them.. :dash1:

 

please assist me what to do?

 

Regards

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Thanks richbuff, i've done what you've said, but that won't fix anything.

i think it's report the error and send it to "someone" but my problem never been solved!

what can i don to fix this problem?

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Thanks richbuff, i've done what you've said, but that won't fix anything.

i think it's report the error and send it to "someone" but my problem never been solved!

what can i don to fix this problem?

 

Post URL with your GSI report, so we can look at it.

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Make sure you have your Activation Code handy first, then (if applicable) right click the K icon and select Exit, then run the removal tool:

http://support.kaspersky.com/faq/?qid=208279463

Download and extract it to your C:\ drive (so its located in c:\kavremover). Scroll down in the linked instructions and select All Known Products. Reboot after tool use.

 

Then refresh the infcache. Rename infcache.1, located at C:\Windows\inf\infcache.1 to infcache.1.old

 

Then download a fresh distributive of the installer from links contained here: http://forum.kaspersky.com/index.php?showtopic=177856

You will need your Activation Code after install > reboot.

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Hello Kaspersky,

 

My problem is the same as baboya's problem - I need your help

 

Etteched my getsysteminfo log - http://www.getsysteminfo.com/read.php?file...11df97b61535e43

 

i bought 3 licenses of kaspersky pure, and i removed the old version kaspersky 7 after it's license been expired,

then i downloaded kaspersky pure and i've tried many and many times to install it, but the only message that i got is "installation failed" and i have to restart my computer over and over again.

now i bought the licenses and i removed the old version so my computer is without protection, but kaspersky pure doesn't want to be installed in my computer, i tried to search on the internet for a solution but there is nothing, i tried to contact the support team, but it's very difficult to get hold of them..

 

please assist me what to do?

 

Regards

GetSystemInfo_TOTAL45_1_user_2010_08_29_12_01_05.zip

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