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hi..my kaspersky has detected a thread but when i click neutralize all...nothing happen...i am very worried

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Welcome. What Kaspersky Version and full build number? What kind of threats? Post screenshot of Detected > Active threats. With columns widened to show full name and object and path/location details.

 

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or

png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.

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Welcome. What Kaspersky Version and full build number? What kind of threats? Post screenshot of Detected > Active threats. With columns widened to show full name and object and path/location details.

 

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or

png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.

 

 

i can not fix the problem, the button fix it did't function

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Welcome. What Kaspersky Version and full build number? What kind of threats? Post screenshot of Detected > Active threats. With columns widened to show full name and object and path/location details.

 

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or

png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.

post-294997-1280315144_thumb.jpg

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my anti virus kaspersky internet security 2010 really has a problem.now it cannot fix any detected virus.

post-294997-1280315518_thumb.jpg

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Clear the Detected list and also Clear the quarantine: Detected > Active threats > right click > Disinfect all > right click > Clear list > Quarantined > right click > Clear list, then scan again > then post screenshot of Detected > All detected malware. With columns widened to show full name and object details.

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