iWoodGames Posted August 17, 2023 Share Posted August 17, 2023 Ok so I'll make this short, my software windows 11 was glitching for no reason, I already had kaspersky installed, it found nothing, also nothing weird in task manager taking alot of cpu or anything. I did decide to reset my pc, for some reason this time it took about 5 hours to complete. When opening the pc I wanted to run a scan from windows, it said something like "your IT has denied access", I installed kaspersky once again, after closing and reopening my PC the next day, at the first 10 seconds, there was a red alert at windows security, it said "Kaspersky is snoozed" at virus and threat protection, while firewall and network protection was also disabled. Then I guess kaspersky loaded and all the warnings disappeard. There might be a logical explanation, its that I'm just worried since this is the first time it has happend to me. Also, after installing a ram stack stick, my TPM is no longer found in my motherboard... not sure if that has to do with anything. I own kaspersky total security, kaspersky vpn and password manager. Link to comment Share on other sites More sharing options...
iWoodGames Posted August 17, 2023 Author Share Posted August 17, 2023 (edited) I forgot to mention, I ran full and quick scans from the moment I installed kaspersky, it found nothing. But: I'm pretty sure I've mentioned these ^ in a diferent post, I sented files to the support team, they told me not to worry, but that was almost a year ago. Edited August 17, 2023 by iWoodGames Link to comment Share on other sites More sharing options...
harlan4096 Posted August 18, 2023 Share Posted August 18, 2023 Welcome to Kaspersky Community. Can You provide the exact version of K. product installed? Link to comment Share on other sites More sharing options...
iWoodGames Posted August 18, 2023 Author Share Posted August 18, 2023 1 hour ago, harlan4096 said: Welcome to Kaspersky Community. Can You provide the exact version of K. product installed? 21.3.10.391 (j) Link to comment Share on other sites More sharing options...
harlan4096 Posted August 18, 2023 Share Posted August 18, 2023 You can try to update to last version Kaspersky Plus 21.14: https://www.kaspersky.com/downloads#update-product Scroll up a bit in the site, download K. Plus installer, run it and overwrite current KTS. Link to comment Share on other sites More sharing options...
iWoodGames Posted August 18, 2023 Author Share Posted August 18, 2023 10 minutes ago, harlan4096 said: You can try to update to last version Kaspersky Plus 21.14: https://www.kaspersky.com/downloads#update-product Scroll up a bit in the site, download K. Plus installer, run it and overwrite current KTS. I have kaspersky total security tho? Link to comment Share on other sites More sharing options...
Solution harlan4096 Posted August 18, 2023 Solution Share Posted August 18, 2023 Yes, with Your KTS license You can migrate to Kaspersky Plus new product line. Link to comment Share on other sites More sharing options...
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