Tomer84Jx Posted April 3, 2023 Share Posted April 3, 2023 (edited) Hi, I have Kaspersky Premium version 21.9.6.465. I installed the Firefox browser and installed the Kaspersky protection and Kaspersky password manager extensions and I have a problem. The protection extension is shown in grey color, and the KPM is shown in red color and asks me to download and install the Windows app (screenshots attached). I'd be happy to get help to fix this issue. Edited April 3, 2023 by Tomer84Jx Link to comment Share on other sites More sharing options...
nexon Posted April 3, 2023 Share Posted April 3, 2023 Hi, Take a lookg into browser extensions if it not enabled (move slider to enabled) Or manually install https://support.kaspersky.com/common/start/12782#block7 Link to comment Share on other sites More sharing options...
Tomer84Jx Posted April 3, 2023 Author Share Posted April 3, 2023 It's enabled (see attachment), and I see only the grey icon. The manually install doesn't help. Do you know more options to fix it? Link to comment Share on other sites More sharing options...
nexon Posted April 3, 2023 Share Posted April 3, 2023 Try reinstall kaspersky : 1. Uninstall kaspersky do restart pc 2. Install Kaspersky manually update database and do restart again Check the problem. Link to comment Share on other sites More sharing options...
Tomer84Jx Posted April 3, 2023 Author Share Posted April 3, 2023 But the extensions operate well on Chrome, why do reinstall Kaspersky? Link to comment Share on other sites More sharing options...
nexon Posted April 3, 2023 Share Posted April 3, 2023 I installed FF on same version Kaspersky without problem. kaspersky asks me if i want add extension i click yes and all works. Link to comment Share on other sites More sharing options...
Tomer84Jx Posted April 3, 2023 Author Share Posted April 3, 2023 Okay, I believe you ? It's very weird and I don't know what to do to fix that lol Link to comment Share on other sites More sharing options...
nexon Posted April 3, 2023 Share Posted April 3, 2023 Maybe try reinstall firefox? But it is weird when you add manually and doesnt work hmm. Link to comment Share on other sites More sharing options...
Tomer84Jx Posted April 3, 2023 Author Share Posted April 3, 2023 I did that and the issue persists ? Link to comment Share on other sites More sharing options...
nexon Posted April 3, 2023 Share Posted April 3, 2023 If I were you, I would try reinstall kaspersky. 1. remove kaspersky do restart pc 2. Install kaspersky update databases and restart Run firefox and wait if kaspersky offers you extension click on yes or add. 1 Link to comment Share on other sites More sharing options...
Tomer84Jx Posted April 3, 2023 Author Share Posted April 3, 2023 I reinstalled Kaspersky for Windows and the extension of Kaspersky protection operates well!! But the KPM extension is not ? maybe you know what can I try to do to fix that? Link to comment Share on other sites More sharing options...
nexon Posted April 3, 2023 Share Posted April 3, 2023 KPM extension will work but you must download install kaspersky password manager for windows and login. I assume you already did! Or not? according your first screenshot it is not installed. Link to comment Share on other sites More sharing options...
Tomer84Jx Posted April 3, 2023 Author Share Posted April 3, 2023 Yes, it's installed and works on Chrome.. Again the issue is only about FF.. Link to comment Share on other sites More sharing options...
nexon Posted April 3, 2023 Share Posted April 3, 2023 1. Go to Password manager for windows and login. 2. Check Settings > Browsers and there is not listed firefox? If not remove KPM extension from firefox 3. Open link in firefox and click add https://special.s.kaspersky-labs.com/firefox_extensions/kpm_win_add_on/kaspersky_password_manager-6.0.37.1-fx.xpi Restart firefox Link to comment Share on other sites More sharing options...
Tomer84Jx Posted April 3, 2023 Author Share Posted April 3, 2023 I did it and it persists, look. Link to comment Share on other sites More sharing options...
nexon Posted April 3, 2023 Share Posted April 3, 2023 According this you dont have installed kaspersky password manager. Please make screenshot in control panel if it is really installed. Link to comment Share on other sites More sharing options...
Tomer84Jx Posted April 3, 2023 Author Share Posted April 3, 2023 Link to comment Share on other sites More sharing options...
nexon Posted April 3, 2023 Share Posted April 3, 2023 Okay and you checked in password manager browsers? there will listed chrome and should also offer install addon for firefox Link to comment Share on other sites More sharing options...
Tomer84Jx Posted April 3, 2023 Author Share Posted April 3, 2023 From there I installed the extension for FF Link to comment Share on other sites More sharing options...
Solution nexon Posted April 3, 2023 Solution Share Posted April 3, 2023 (edited) Hmmm KPM detected that is installed in browser. Weird...only 2 options : 1. Maybe reinstall KPM 2. contact Tech Support Also check open kaspersky antivirus > Security tab in left > scroll down and chceck for installed extensions. Is there firefox? Edited April 3, 2023 by nexon Link to comment Share on other sites More sharing options...
Tomer84Jx Posted April 3, 2023 Author Share Posted April 3, 2023 Look it's very weird but after reinstalling the KPM for Windows, it's working lol ? 2 Link to comment Share on other sites More sharing options...
nexon Posted April 3, 2023 Share Posted April 3, 2023 (edited) Finally! ? Glad that works ? Edited April 3, 2023 by nexon 1 Link to comment Share on other sites More sharing options...
Tomer84Jx Posted April 3, 2023 Author Share Posted April 3, 2023 Thank you very much!?? Link to comment Share on other sites More sharing options...
nexon Posted April 3, 2023 Share Posted April 3, 2023 You're welcome ? any time 1 Link to comment Share on other sites More sharing options...
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