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kevcar

Operating system version is not supported

5 posts in this topic

I have had problems with this machine using KAV. I kept getting riskware invader alerts. The problem was that the alerts were happening on Adobe Acrobat and the login script. Everyone else is running fine but this one machine continues to give these alerts. So I did a full scan. Nothing. Installed a different anti virus, full scan, nothing. Now I am trying to install KAV again and it gives me the error that the operating system version is not supported. Its XP sp3. What am I suppose to do now?

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I would call support and have them help you. It sounds like you have something installed that Kaspersky doesn't like. I'm assuming you need immidiate help, so calling would be faster then troubleshooting over the forum.

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UPDATE:

I was able to install it from creating a single file installation. But now I am ack to my original problem. The proactive defense is blocking acrotray, my login script, and adobe acrobat 8. This is the only machine that is doing it.

 

The reason I do not call support is that I do not have the time. MY experience with support is not good since the first technicians usually are reading from a fix it script and I have to wait around until they push it up. I am a contractor and can't sit on the phone for a long time. I am just hoping that someone here has had the same problem. I might just turn off proactive defense until a new update might fix it.

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Hello,

 

You're facing false alarms detected by the Proactive Defense, to solve this issue it is necessary to add detected files in a white list.

Please extract files from the quarantine, put them in an archive and upload them to Rapidshare or something similar (like FTP server). Also specify what's the verdict (how those files are detected).

Then I'll submit them to the lab if you agree.

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You're obviously not a US customer. Raymond Hartneck can attest to the fact that "1st line support" doesn't use "scripts".

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