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Dekkz

Database is corrupted?

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I cannot turn on Kaspersky because it's saying my database is corrupted.

Everytime I do an update it says "not all components were updated".

 

All my security for my computer is turning off and failing, and I'm ready to get a new

anti-virus if Kaspersky won't protect my computer property.

This all just started today I think, and nothing will work.

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what are you uploading, the zip? how large is it?

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I tried uploading the .zips and the other files, and it just says I'm not permitted to.

It says nothing about size or it being too large.

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zip files are permitted, try another browser. we need the sysinfo.zip, that's all.

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This happened to me yesterday. I kept getting a pop-up refusing to reload the database or roll back to a previous time.

I went to the Support site and Fastrack area and after 3 forward pages found Repair Your Application.

 

Repair your application

Run the application repair process. For this do the following:

minimize the main application window;

right-click Kaspersky icon in the bottom right corner of the screen;

in the drop-down menu select Exit;

go to Start > All Programs > Kaspersky Internet Security 2010 > Modify, Repair or Remove

in the open window select Repair;

follow the steps of the Setup wizard;

update anti-virus databases.

 

 

Is there an experienced moderator out there who can confirm this?

Edited by Siren.Lady

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I'm also getting Database Status - Corrupted message.

I suspect I got myself into this mess.

I have a VAIO laptop with a built in WEBCAM that stopped working. I discovered that Microsoft update had performed an automatic critcal update around 2/16/10 and I my webcam stopped working after that. Not sure it's related, but in trying to investigate webcam problem, I decided to restore system (windows backup/restore) to a point just before the windows critical update was applied.

As one thing leads to another, KAS Antivirus automatic update started to fail.

What I've found so far in KAS web search, is the Repair action described in this blog.

Unfortunately for me, I'm away from home for 3 mos and don't have original install disc with me.

I think I'm up the creek, unless KAS support can offer me another suggestion.

Good luck to you all.

 

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ya your best bet, uninstall kaspersky. then do a clean install. you can save activation data on uninstall....

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This happened to me yesterday. I kept getting a pop-up refusing to reload the database or roll back to a previous time.

I went to the Support site and Fastrack area and after 3 forward pages found Repair Your Application.

 

Repair your application

Run the application repair process. For this do the following:

minimize the main application window;

right-click Kaspersky icon in the bottom right corner of the screen;

in the drop-down menu select Exit;

go to Start > All Programs > Kaspersky Internet Security 2010 > Modify, Repair or Remove

in the open window select Repair;

follow the steps of the Setup wizard;

update anti-virus databases.

 

 

Is there an experienced moderator out there who can confirm this?

 

I tried your method, worked great. Kaspersky is up and running, updates are coming in, and my computer

has stopped bitching.

 

If this fails to work after a while I'll post about it, but as it looks at the moment, my computer is safe.

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