julieE38

Kaspersky blocking Vonage

11 posts in this topic

I work out of my home and depend on a Vonage USB softphone for my business. I have tried different usb ports and had Vonage send me a new one. The same thing is happening with the new one. I just installed Kaspersky a few days until then my vonage phone worked fine now it won't. I am positive kaspersky is blocking it some how. I get a small window saying:

 

12/27/2009 2:16:48 PM Detected: PDM.DNS Query G:\VONAGE\VONAGESETUPUSB.EXE Action selected by user VONAGESETUPUSB.EXE

 

I don't recall setting any actions for this. There must be a way to allow Vonage to work. I have to have this phone running Monday! Please help!! :icon20:

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Please specify the name and version of Kaspersky product for example Kaspersky Anti-Virus for Windows Workstations 6.0.3.837.

And please attach here the report file of GetSystemInfo utility, upload that file on http://support.kaspersky.fr/getsysteminfo/ and post the link of that report here.

 

Sorry forgot that and the links you posted didn't work. I have Kaspersky Anti virus 2010. I am running Window XP SP 3 on Dell vostro Quad core 2.40 GHz with 3 Gigs of ram.

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Sorry forgot that and the links you posted didn't work. I have Kaspersky Anti virus 2010. I am running Window XP SP 3 on Dell vostro Quad core 2.40 GHz with 3 Gigs of ram.

With changed link:

And please attach here the report file of GetSystemInfo utility, upload that file on http://support.kaspersky.fr/getsysteminfo/ and post the link of that report here.

 

*moved to homeuser*

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please help!!!

 

There seems to be 2 seperate issues before trying to fix the problem with Vonage vs KAS.

 

1)You have 3 possible softwares that are possibly incompatible with Kas:

a) Windows Live One Care

B) Pctcore.sys

c) Spyware Doctor

 

and these 3 might or should be removed.

 

2) w4sgeen9.exe could be causing some issues

 

These are just some areas to look at, but best to wait for a more knowledgeable member or moderator to come along and tell you more.

 

Ray

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Hi. :)

Try without Windows Live OneCare Safety Scanner(it is incompatible with KAV), uninstall it via the control panel add/remove programs. http://forum.kaspersky.com/index.php?showtopic=5233 There is a MsOneCare uninstall tool on the linked page if you need it. Reboot afterwards.

 

You may want to try without Spyware Doctor also.

 

Did you install 2010 over the top of another version? If so then you should also uninstall and reinstall KAV2010 but after you get rid of the other spyware apps. You should at least install KAV first.

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Thank you! Thank you!! To everyone who helped!! I appreicate it. I removed the Windows Live One Care and spyware doctor. And rebooted. That worked. My Vonage now works. I don't know which one it was but it doesn't matter.

 

I have no clue what the w4sgreen9.exe is. If it was malware it would seem kaspersky would get it. If anyone has any thoughts on the last thing I would appreicate it.

 

Kaspersky was a clean install. I have never owned this program before.

Edited by julieE38

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Hi regarding w4sgreen9.exe, I found a blip about this on another forum.

Actually gents, you're wrong: w4sgeen9.exe is the Generic Work4sure client behind the ComponentMatching service provided by a lot of memory vendors such as 4AllMemory.com. It's a legit program, not a Trojan. he only way it will have got onto your computer Seamhead is if you executed it. siliconman01, somebody needs to tell Mischel Internet Security that they've got their analysis wrong!

 

Not sure if any of the above makes any sense to you but It is probably harmless. To be safe, you should send it to KL lab as a possible false positive and let them check it out. Instructions here!

 

 

Glad you are working again. :)

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