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Hello, please advise my system seems to be very, very slow!!! Ran scans nothing showed up! However, under KASPERKY My Protection Status - it show 108 threats???? What is going on????? Should I post a GSI Report?

 

Please advise! thanks

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Should I post a GSI Report?

Yes please.

 

Also, open Kaspersky, click Quarantine and select "all detected malware" in the dropdown list.

Click Save on the top-right and attach that txt file to your next post.

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Yes please.

 

Also, open Kaspersky, click Quarantine and select "all detected malware" in the dropdown list.

Click Save on the top-right and attach that txt file to your next post.

 

Hello, I just sent the GSI report! Please advise! Thank you again! I really appreciate all the help!

 

I will also, try to attach the txt file....

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Yes please.

 

Also, open Kaspersky, click Quarantine and select "all detected malware" in the dropdown list.

Click Save on the top-right and attach that txt file to your next post.

 

 

 

I just uploaded the txt file! thanks again!

KASPERSKYQUARANTINE112009.txt

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I just uploaded the txt file! thanks again!

 

Please reply and post a link to your GSI Report.

Thnx

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Upload the GSI log and copy the link you are redirected to. Paste the link here so we can see it.

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Its never a good idea having more than 1 antivirus product on a system.

Uninstall:

- Norton/Symantec - can do this from Control Panel-Add/Remove

- Windows Defender - can do this from Control Panel-Add/Remove

- Windows Live OneCare Safety Scanner

- Webroot

 

Other AV uninstall instructions/advice shown here - http://forum.kaspersky.com/index.php?showtopic=5233

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Its never a good idea having more than 1 antivirus product on a system.

Uninstall:

- Norton/Symantec - can do this from Control Panel-Add/Remove

- Windows Defender - can do this from Control Panel-Add/Remove

- Windows Live OneCare Safety Scanner

- Webroot

 

Other AV uninstall instructions/advice shown here - http://forum.kaspersky.com/index.php?showtopic=5233

 

Hello, I have done what you have advised... things seem better, However - it still does not seem right! Should I upload another GSI report???

 

Thanks for everything!

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Yes.

 

Is there a particular instance in which it doesn't feel right or is it just "generally"?

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Yes.

 

Is there a particular instance in which it doesn't feel right or is it just "generally"?

 

Hello, here is the NEW GSI report... also, Kaspersky is showing 9 new threats! But, they seem to be quarantined! But, after running the scans - it states my system is protected... and everything is GREEN!! Please advise.... thank you in advance!!!!!!!!

 

The instance is; the system is running slow!!!!!

Edited by savanah

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If its quarantined more, do as said in post #2.

 

You have not attached your PC's GSI parser link.

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Quarantine

Please submit the quarantined file in C:\DocumentsandSettings to Kaspersky's Viruslab. Instructions shown here.

Make the subject of the email False Positive - HEUR:Worm.Win32.Generic

 

A hour or two after they reply, update Kaspersky's databases and restore the file (by right-clicking it and clicking Restore).

 

Send the one if you want, no real need or urgency for that. Its located in C:\SystemVolumeInformation, so the file is in no use anyway at the moment.

 

 

Performance issues

Disable Indexing Service - Click Start - Run and type in services.msc

Locate Indexing Service, right-click it and click Properties. Make the startup type manual and Stop and then OK.

 

Rename C:\WINDOWS\SYSTEM32\DRIVERS\sskbfd.sys to sskbfd.sys.old - its a remnant of Spysweeper, doesnt look like the removal tool got rid of it.

 

Disable Unlocker from startup, its not needed on a daily basis, so causes an unnecessary drag.

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Quarantine

Please submit the quarantined file in C:\DocumentsandSettings to Kaspersky's Viruslab. Instructions shown here.

Make the subject of the email False Positive - HEUR:Worm.Win32.Generic

 

A hour or two after they reply, update Kaspersky's databases and restore the file (by right-clicking it and clicking Restore).

 

Send the one if you want, no real need or urgency for that. Its located in C:\SystemVolumeInformation, so the file is in no use anyway at the moment.

Performance issues

Disable Indexing Service - Click Start - Run and type in services.msc

Locate Indexing Service, right-click it and click Properties. Make the startup type manual and Stop and then OK.

 

Rename C:\WINDOWS\SYSTEM32\DRIVERS\sskbfd.sys to sskbfd.sys.old - its a remnant of Spysweeper, doesnt look like the removal tool got rid of it.

 

Disable Unlocker from startup, its not needed on a daily basis, so causes an unnecessary drag.

 

Hello...

 

Well, I tried to do everything as instructed. I tried the online scan nothing came up! I disabled the services.msc. And renamed the sskbfd.sys file. However, when I try to send the Quarantine file - for some reason it opens my Outlook which I DO NOT use... it has not ran properly in yrs... and it stops the email.

Is there an easy way I can sent it via gmail???? Thank you again... this is really hard for me... I am winging this via this forum!

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In Kaspersky, click Settings and untick File-Antivirus (to disable it).

Open Kaspersky, click Quarantine, right-click the one located in C:\Documents and Settings... and restore it.

Submit the file you restored to Kaspersky's viruslab - http://support.kaspersky.com/virlab/helpdesk.html and select "false-alarm" in the dropdown list.

 

Remember to tick File-Antivirus again.

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