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donmowat

Kaspersky reinstall

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I was instructed to uninstall and reinstall kav,windows installer will not allow me to reinstall.Can anybody help with this? Thanks

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Welcome. What is the exact error message that you are receiving? Screenshot or verbatim.

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Welcome. What is the exact error message that you are receiving? Screenshot or verbatim.

Hello, the windows installer says it has stopped working and will get backto me when it has fixed the problem.

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Please create gsi sysinfo text, and then upload it to this parser site: http://gsi.kaspersky.fr/ and then post the link to the GSI report which may identify issue area, instructions see: http://forum.kaspersky.com/index.php?showtopic=36444 Please use the New 4.0 GSI utility. If Vista, right click getsysteminfo.exe and select Run as administrator.

 

Let's see what OS, other information from your GSI report, etc, before we look at re install Windows Installer.

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