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Mobile app - App lock

MrQ

By MrQ
in Kaspersky Internet Security

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MrQ

MrQ

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For some reason for the last couple of months when I apply App Lock on a few of my Android mobile apps the thumb print security that shows is actually behind the number keypad.  When I try using my thumbprint to open the app all I get is a zero.  Any way of changing the layers so the thumbprint is on top of the keypad?  Phone is a Samsung Note 10+ with all the latest Verizon updates.

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Flood and Flood's wife

Flood and Flood's wife

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Hello @MrQ, 

Welcome!

  1. Uninstall KIS
  2. Shutdown, power OFF mobile.
  3. Power ON mobile.
  4. Download & install new KIS installer. 
  5. Recheck the issue? 
  6. If the issue persists, please log a request with Kaspersky support, select either Chat or Email, then select Application malfunction, Other template; support may request logs, traces, & other data, they will guide you.
  • 💥 If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.

Please share the outcome with the Community?

Thank you🙏

Flood🐳+🐋

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