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    • Rodion Nagornov

      Долгое сохранение сообщений || Delays while posting   09/20/2017

      По техническим причинам возможно визуально долгое отправление сообщений на форуме. Фактически ваше сообщение публикуется мгновенно - долго отрабатывает графика. В случае подобной ситуации, пожалуйста, сначала обновите страницу (F5) и проверьте, появилось ли ваше сообщение. Не пытайтесь сразу отправить его заново.  || Due to some technical reasons visual delays are possible while message sending. Actually your message is published immediately - just interface works long. In such case, please, do not re-send your message immediately! Press F5 to reload the page and check if your message/topic is published.

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When I tried to load Ver: 2009 to my wife's computer, the results was that the machine would continually reboot.

 

I tried to uninstall KAS in the Safe mode. But, not all files were removed.

 

I would like to completely remove all KAS from her machine, reinstall ver:6 then retry the upgrade to ver: 2009.

 

Both of our machines are identical, OS is XP Home.

 

I have searched all the Registry for any mention of the word 'kaspersky' and removed all entries.

 

I have searched all the machine for any and all files/sub-folders with the name 'kaspersky', and tried to remove them. I keep getting ' no-access' errors.

 

Microsoft says that 'no-access' is an ownership and permissions issue.

 

Q1: What should be the ownership and permissions for the remaining files to remove?

 

Q2: How to remove all the remaining files ?

 

Q3: Do I need to go as far as to 'FORMAT' the whole disk and reinstall XP? ( I have excellent backups. )

 

Claude

 

 

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I would like to completely remove all KAS from her machine, reinstall ver:6 then retry the upgrade to ver: 2009.

Version 6 is no longer supported so I wouldn't try to re install that.

 

You might post a GSI report to see if there are conflicting programs on the computer and it will also show if remnant files remain from KAV. See here for instructions: How to post + how to help us with a log of - Kaspersky Lab Forum

 

You might also look at this: Upgrading to version 2009 from any previous version - Kaspersky Lab Forum

 

And see this: Errors Interpretation Database

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