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Update Kaspersky 5.0.255 Outlook!

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hi!

 

Upgrade Kav 5.0.255 and launch Office Outlook 2000 SR-1....and...error :blink:

only upgrade 20 workstations and 20 workstations showme error...

any solution?

 

thanks

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hi!

 

Upgrade Kav 5.0.255 and launch Office Outlook 2000 SR-1....and...error  :blink:

only upgrade 20 workstations and 20 workstations showme error...

any solution?

 

thanks

 

Hello!

 

Try latest version 5.0.527.

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Upgrade Kav 5.0.255 and launch Office Outlook 2000 SR-1....and...error  :blink:

only upgrade 20 workstations and 20 workstations showme error...

any solution?

 

Possibly a dumb question on my part, but MS Office 2000 is up to service pack 3 with several hotfixes since then. Is your MS Office 2000 updated?

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Search and delete the EXTEND.DAT on all machines, this file is created by Outlook and holds the path to the plugins of Outlook!

 

If you deinstall Kaspersky (running with Outlook Plugins) and you don't shut down Outlook before you'll get this error normally but in this case you get it because KAspersky changed the installation path of the product :huh:

 

So, delete the EXTEND.DAT and everything is OK :-)

 

btw. Outlook will create a new extend.dat - so don't worry about deleting it !

 

see also Thread: http://forum.kaspersky.com/index.php?showtopic=11492

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If you deinstall Kaspersky (running with Outlook Plugins) and you don't shut down Outlook before you'll get this error normally but in this case you get it because KAspersky changed the installation path of the product  :huh:

So this is only a problem if you deinstall KAV while Outlook is still running?

 

[edit] What about other users on that machine running Outlook, even if the administrative user has it closed? Each of them presumably has the Outlook plug-in installed separately and they do all have extend.dat files. Is it a necessary condition for a deinstall of KAV not to cause this problem that all instances of Outlook running on that workstation be closed?

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