obryant

No options to delete or quarantine threats

2 posts in this topic

Hello,

 

Threats are detected but there are no options to manually delete or quarantine malware detected. In the detected threats menu, the disinfect all link is grayed out, quarantine open to no quarantine area. Second, there are no quarantined objects in the main Protection window. Last,under Scan, "On threat detection" Disinfect & Delete if disinfection fails are grayed out.

 

If grayed out options mean that these options are automatically selected, why are the threats still being shown as still active with no way to delete or quarantine in the Status window? In short, how do I verify malware is removed or quarantined? And why do I not have active options in the Status window for active threats?

 

Thank you

(Internet Security 2009)

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