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About kedrigern38

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  1. I followed the FAQ and manually ran a full server scan. It now appears as scanned in the admin kit. This doesn't explain why the group task or the individual computer task will not run, however. All the workstations and the server appear to be connected to the admin kit, and the group virus scan for the workstations has run on the schedule I set up--Friday at 7 pm. Thanks for any help that can be provided.
  2. I have a customer with SBS 2003 Standard SP2 and 12 workstations. Kaspersky 6 was installed to the server and all computers using the admin kit. When installed, the admin kit created a group of managed computers with a folder called group tasks. within the folder are tasks called Virus Scan - Windows Servers and Virus Scan - Windows Workstations. The virus scan task for the server does not seem to be working. The server shows 'not scanned for a long time' and when I try to run the task manually, I get the error 'There are no computers defined for this task.' when I right click on the task and select properties, there is no option to define the server to the task. The task for Windows Workstations seems to be working fine. I tried creating a new virus scan task for the server (tasks for specific computers) but when I run it and select results, the virus scan shows as pending. KAVfs KAVwks Net Agent 8.0.2048 Any help would be greatly appreciated.
  3. I decided to just disable the addons and KAV seems to work fine without them (the customer needed her PC back). Maybe a bug? First time I've seen this.
  4. I've installed/reinstalled Kaspersky Antivirus 2010 several times on a customer's computer. After updating, I launch Internet Explorer 8 and try to do a search from the search bar on her home page: http://www.rr.com. With the Kaspersky addons enabled in IE8, I get the message that Internet Explorer has stopped working and will close. Data Execution Protection has closed Internet Explorer. What I've done: Disabled Kaspersky Addons and RR search works Uninstalled Kaspersky and RR search works Set data execution prevention for windows programs only Uninstalled and reinstalled Internet Explorer 8 Disabled other addons in IE8 The system is running Windows Vista Home Premium 32-bit Nothing seems to work except uninstalling KAV or disabling the KAV addons. Any help would be greatly appreciated. I'm stumped.
  5. HI Tybilly As I stated in the prior post, I went into Outlook 2007 and enabled the plug-in in the trust center. That seemed to do the trick. I will monitor and see how the Anti-spam filter works. Thanks for the reply.
  6. Again, not clear what you mean. I looked in Outlook help and didn't find anything when I searched deactivated elements. I did notice in the Outlook trust center that on a PC where the Anti-spam toolbar appears the following entries are noted in Add-ins: mcouas.dll mcou.dll In the Outlook trust center on the PC where the toolbar will not appear: mcou.dll The mcouas.dll is missing from the trust center. I went into manage disabled comm add-ins, enabled the missing dll and it seems to work now. Thanks
  7. Hi Manawa I'm not sure what you mean here. I have tried disabling and re-enabling Antispam in the Administration console without results. When I 'right-click' on the Outlook 2007 toolbar, the option (check box) to enable Kaspersky Antispam is not visible. As I said, just as a test I tried to create a new toolbar named Kaspersky Antispam, but receive an error message that the toolbar already exists. I cannot enable the Kaspersky Antispam toolbar because the option (the check box) does not show on the client. Thanks
  8. I have a client who is using Kaspersky 6 for Windows workstations (latest version). The clients are controlled using the Kaspersky Administration pack from their server. The Spam toolbar disappeared from Outlook 2007 on one of the workstations, and all of her email is going to the junk folder. I've tried uninstalling and reinstalling Kaspersky 6 from the workstation without results. I even tried creating a new toolbar named Kaspersky Antispam, but Outlook says their is already a toolbar named Kaspersky Antispam. The anitspam toolbar appears on other workstations. What's next?
  9. We sold Kaspersky Antivirus 2009 renewal to a customer. He brought it back to his office, uninstalled version 7 and tried to install version 2009. He received the error: This software has not passed windows logo testing What?!? He is trying to install on Windows XP, and had no problems with KAV 7. Any help would be greatly appreciated.
  10. Tylbilly There was a workstation named Linda~2 in the Administration Server. Unfortuately, I can't access the workstation on the network. She may have shut it down. I will try again later. You instructions were very clear. Thank you for your help with this issue.
  11. There was a ghost entry under workgroup similar to the workstation name, ~linda. I removed it. Here is the output for klngchk.exe from the workstation. Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\administrator.HC>cd\ C:\>cd "Program Files" C:\Program Files>cd "Kaspersky Lab" C:\Program Files\Kaspersky Lab>cd NetworkAgent C:\Program Files\Kaspersky Lab\NetworkAgent>klnagchk Starting utility 'klnagchk'... Checking command line options...OK Initializing basic libraries...OK Current host is HC\LINDA Reading the settings...OK Settings verification...OK Network Agent settings: Administration Server address: 'parishserver' Use SSL connection: 1 Numbers of the Administration server SSL ports: '13000' Numbers of the Administration server ports: '14000' Administration Server certificate: available Use proxy server: 0 Open UDP port: 1 Numbers of UDP ports: '15000' Synchronization period, min.: 15 Connection timeout, sec.: 30 Send/receive timeout, sec.: 180 Attempt to connect to the Administration server...OK Attempt to connect to the Network Agent...OK Administration Agent is running Receiving the Network Agent's statistical data...OK Network Agent's statistical data: Total number of synchronization requests: 6 The number of successful synchronization requests: 6 Total number of synchronizations: 2 The number of successful syncrhonizations: 2 Date/time of the last request for synchronization:8/26/2008 9:29:45 PM GMT (8/26 /2008 4:29:45 PM) Deinitializing basic libraries...OK C:\Program Files\Kaspersky Lab\NetworkAgent>
  12. Tybilly I did as you suggested (ran KLMOVER utility from the workstation after running the Network Agent install from the workstation) and have the same problem. The workstation IP is listed as .107 in the Admin Kit and it is .108 on the domain.
  13. I have a customer running Kaspersky for Windows Servers and Kaspersky for Windows Workstations.. Admin Kit: Ver. 6.0.1572 Network Agent: Ver. 6.0.1572 I replaced the computer and joined it to the domain using the same workstation name. After installing Kaspersky for Windows Workstations and Network Agent, the workstation shows as the wrong IP in the Admin Kit. I can't synchronize or obtain information using the admin kit (protection is unknown and applications are inactive). DNS is working properly. I can ping the workstation, and when I run \\workstation\admin$, I can see the root of the C: drive on the workstation. The workstation shows in DNS and DHCP as .108 while the IP in the Admin Kit shows as .107. I've deleted and added the workstation using the wizard several times in the Admin Kit using both automatic and manual. The manual fails, but the automatic adds the workstation to the domain group. I've tried pushing the Network Agent and antivirus package from the Admin Kit and installing manually using \\server\KLSHARE. Neither will make the workstation connect correctly with Kaspersky Admin Kit. Any help would be greatly appreciated.
  14. There is a mixture of office files, executables, some archives. Why would a 21-hour full scan not be an issue?
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