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Christopher_Souter

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About Christopher_Souter

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  1. I tried importing, and when it didn't work, I fired off a support request to Lamantine. They replied that Sticky Password can't import the database from PURE 3.0, because Kaspersky changed the encryption algorithm. I had tried everything, even tried to remove the master password, but PURE 3.0 PWM won't allow it. BTW, Sticky Password's latest version still has an export option for its own database. It was Kaspersky that removed the export option from its own implementation of the Sticky Password API. Another 2c worth! :laugh3:
  2. I agree wholeheartedly! I am in the same situation as you. Best regards to all Christopher Souter (Sydney, Australia)
  3. Yes, that's true, and I knew that already, but you can only open and read the database with Password Manager, and only the current (I mean v7+) version will open it, anyway. I much prefer the old PURE 2.0 method of exporting to a readable file, either XML or TXT. I preferred TXT, because I didn't need a specialised XML reader to open and read it. It's not a security problem for me, as I live alone and I'm the only user of this computer (an aging desktop PC). The export functionality should be restored, in my opinion. I simply cannot understand why they removed it in the first place, especially considering how many bugs there seem to be in v7 of this product. What worries me the most, however, is the possibility of the database being totally trashed by another patch, and having no way to restore between 600 and 700 username/password combinations, because of the lack of export functionality. With regard to your other point about writing the passwords down somewhere: it might have worked for me when I started using PURE (started with the R2 version a fair while ago now), but after I had started letting PWM generate long random passwords, (anything from 16 - 64 characters, depending on what a given account would permit), writing them down would have become quite a difficult task. I suppose I could have created some kind of comma- or tab-delimited text file into which I could copy-and-paste them and then import into an Excel spreadsheet, but it's too late now, anyway.
  4. Hi all, Many of you may not be aware that Password Manager is not actually a Kaspersky Labs product, (i.e., Kaspersky Labs is not the original developer, but is in partnership with them). I learnt this during the course of a very protracted exchange of messages in regard to a support ticket I lodged several months ago. One of the emails I received from Kaspersky Support contained this sentence: "This functionality lays on the shoulders of our partner developers form [SIC: support person probably meant to type "from"] Lamantine. They are not going to add the manual database import and conversion into the new format for PM in PURE 3.0 in the nearest future." This piqued my interest, so I googled Lamantine Software and this is what I came up with: http://www.stickypassword.com/ It appears that Lamantine Software is a company located in Brno, Czech Republic, and that Sticky Password can actually be bought and run as an independent program, (although I doubt if that would be a good course of action for users of Kaspersky PURE to take, because of possible software conflicts). The software seems to come in a couple of different versions, one which runs as a $US12.00 annual subscription, and another which is a Windows program for $US29.99. If anyone wants more information about it, they should visit the Lamantine Website. Note that if you type "www.lamantine.com" into the browser window, it redirects to the site I gave in the link above. DISCLAIMER: The previous paragraph should not be taken as any kind of attempt to advertise Lamantine Software or to promote its products. I have no connection whatsoever with that company or any of its affiliates. Neither do I have any connection with Kaspersky Labs or any of its affiliates, (apart from being a paid-up user of one or more of their products, that is). :b_lol1: I am having the same problems that everybody else is having with the latest version of Password Manager, and, just like everybody else, I am now waiting for the patch which is supposed (at the latest update), to come out on 29th October. I had originally included several problems in my support ticket, and some of those problems actually appear to have been fixed in the latest update, but there still doesn't seem to be any sign that the database backup or export function has been restored to the new version. That was the most important of all my problems, and, as you can see from the sentence that I quoted above, they don't seem to have any plans to restore it. That function was very useful to me in PURE 2.0, and I was very surprised and disappointed to find that it had been removed from PURE 3.0. Backing up to the "Cloud" doesn't work for me, because I only have PURE 3.0 installed on a single machine. To use the "Cloud," it is necessary to have the Password Manager installed on more than one machine, and then the password database is supposed to sync automatically across the other machine(s) vie the "Cloud." When PURE 3.0 is installed on only one machine, the database will not be copied to the "Cloud" in the first place, (at least, it won't, as far as I could see). There are lots of other password managers out there, but none of them, (as far as I can discover) has the ability to import a password database from Sticky Password (aka Kaspersky PURE 3.0 Password Manager). And now, as if to add insult to injury, we can't even see the passwords we have, so we can't copy them manually, either, to the clipboard or anywhere else, for that matter! Before this latest "fix," at least I was able to work around some of the problems by copying my most important auto-generated passwords to a plain text file via the clipboard, but now, I can't even do that! :angry: I have to say that I'm very disappointed about this situation. I might also add that the original Kaspersky Support ticket I lodged about the problems I was having with Password Manager in PURE 3.0 was lodged on 1st May 2013 (2013-05-01). I did not receive any reply until 21st May (2013-05-21), so it took 3 weeks to get a reply! Emails then went back and forth, back and forth, etc., etc., until the final email I received, which stated that there was nothing further that I (or they) could do about my problem, and that I should wait for a patch which may or may not appear some time down the track. The ticket was finally closed on 18th July (2013-07-18), after a total of 78 days! Now, about 3 months later, the patch finally arrives, and is worse than before! :angry: BTW, IIRC, I have been using Kaspersky Labs products since 2006 or 2007. One reason why I went from KIS to PURE was the Password Manager included in PURE. As far as I'm able to find out, no other internet security software suite on the market includes a built-in password manager. It is the main reason why I have stuck with Kaspersky Labs for so long, and now it seems as if I'll have to stay forever, unless I want to start all over again with a new password manager and a brand-new blank password database, to which I will have to add passwords one-by-one, attempting to retrieve as many forgotten passwords as I can from all my online accounts, which number somewhere between 600 and 700! However, the tech support experience which I have outlined in the previous paragraph has not been the only experience of this kind that I have had with Kaspersky Support. Going back as far as 2008, I can remember support emails that never received any reply at all, and when I posted a complaint about it on this forum, an admin closed the topic and threatened to ban me from making any further posts about any subject. I wouldn't be surprised if it were to happen again now, even though I'm using far less bold type than I did at that time! :b_lol1: Anyway, for anyone who was looking for some way to backup or export their database, I only posted this message to let you know that it's not possible at present, even though it was possible with PURE 2.0. I am now, overall very disappointed in Kaspersky Labs, both in product quality and technical support. That's my 2¢ worth, anyway! edit: bold red = off.
  5. Please see my reply to the PM you sent me. Password Manager is not developed by Kaspersky, but by Lamantine Software, a company located in the Czech Republic. Lamantine Software also market their own password manager, called "Sticky Password," and I suspect that Kaspersky Password Manager is an adapted version of "Sticky Password." I had a support ticket open from 2013-05-01 to 2013-07-18, and the last response I got was that Kaspersky Labs is awaiting a patch from Lamantine, so I closed the ticket, and now, I'm waiting for a patch to appear on the support site.
  6. I am experiencing multiple problems with the Password Manager component of PURE 3.0. Problem #1: Password Manager will not change passwords for web accounts. I have tried several different ways to change passwords for some of my many web accounts, and Password Manager will not store the changed passwords. Every time I attempt to sign in to an account for which I have recently changed the password, Password Manager autofills the password field with the old password. I have tried the following two methods to try and make the changed passwords STAY changed: Method #1: With Password Manager "Locked," I change the password from within the web account, log out, and then, after "Unlocking" Password Manager, attempt to login once more. The login fails, and I then enter the correct password manually, and try once more, whereupon Password Manager prompts me to change the password, which I do. I then log out of the account, and retry the login, but Password Manager continues to use the old password, and I get a login error message from the website, whereupon I enter the new password manually, again respond to the prompt from Password Manager to change the password, and I can login. If I log out and then attempt to login once again, the same thing happens, in a never-ending cycle. BTW, the reason I lock Password Manager before changing my password with an online account is that if Password Manager is open, it tends to mess the fields up when I make the change, and then, when I try to login again, the account has to be deleted in Password Manager and then re-created in order for it to work properly. Method #2: I locate the account in the Password Manager database, and change the password manually. I then save and close the database, and try once more to login to the account. Password Manager still autofills the password field with the old password. I have encountered this problem with a number of different web accounts, including Gmail, the User Help Forum of my ISP (Exetel Pty Ltd in Australia), and one of my two Facebook accounts. The same problem occurs every time I attempt to login to these accounts. At the moment, the only workaround I have is to keep a text file with all my important logins and copy-and-paste the changed passwords whenever the need arises. Not a very satisfactory (not to mention secure) situation. Problem #2: Passwords Database editing window is not resizeable with mouse, and has neither horizonal nor vertical scrollbars. If I open the passwords database, locate an account and attempt to edit it (e.g., to change the password or add another login), I am unable to see the right-hand side of the window interior, and I am therefore unable to (1) view the current password, or (2) copy the current password to the clipboard, because I can't locate and therefore can't click on either of the two tiny icons that should be visible at the far right-hand end of of the password field, as they were in PURE 2.0. The window is not resizeable, and there are no scrollbars, either vertical or horizontal, which would allow me to view the right-hand side of the window interior. I am unable to enlarge the window by dragging with the mouse, either. I have attached a screenshot of this window, so that you can see what I mean. I'm wondering if there might be some kind of compatibilty problem between PURE 3.0 and the driver for my display adapter. My super-duper whizz-bang new display adapter card died some time ago, and I been a bit short of cash lately, so I had to replace it with one of my older cards, but, unfortunately, updated Win 8 x64 drivers for this old card are not available from the manufacturer's website, so the drivers I'm using are the generic ones that come with Win 8. Problem #3: If there is more than one Login ID for a given account, Password Manager does not autofill login fields if I click on the ID from the dropdown list. I have three web browsers installed on my machine: Internet Explorer, Mozilla Firefox and Google Chrome. Google Chrome is my default browser. The Password Manager plugin is installed and working on all three browsers, and the caption button also works correctly on Internet Explorer, Skype and Yahoo Messenger. I have several Gmail accounts, and two Facebook accounts. If I go to the login page for any of those sites, Password Manager puts a dropdown list of all the login IDs for that site. Now, if I click on the ID I want to use, nothing happens: no fields are filled in. However, if I then click on the Password Manager button on the browser toolbar, the same list of login IDs will appear, and if I click on the ID I want, the login fields will be filled in. This feature used to work correctly in PURE 2.0, but not in PURE 3.0. It should be noted that this problem only occurs if the site has multiple login IDs. Problem #4: Password database no longer has an export function, and it is very difficult, if not impossible to import password lists from other programs or earlier versions of PURE. This problem has already been mentioned several times in these forums, so there is no point going into any further detail. I guess it should be made a "feature request" for a future version, but I don't know where to post such a request. I have opened a support ticket for Problems #1 and #2, and I might also open one for Problem #3, but I won't bother with Problem #4, because it's already a known problem, and hopefully it will be fixed in a future version. I would be very interested to hear if anyone else has experienced any of these problems, (excepting Problem #4, because I've already read several posts from people with that problem).
  7. Hi, there! I am not a business user, just a humble home user, but a bit of research on the support site has turned up some info that may help you. I've been using Kaspersky Labs Home products for at least the last 5 years. In the past, I have had similar problems with my home products, and, from what I can see, the solutions are the same as for the business products. First, you need to download and run the Kaspersky Removal Tool. You can get it from the link on this page on the support site. Here is a direct link to the file. Information on how to upgrade from Kaspersky Workstation v6.0.4.x to Kaspersky Endpoint Security 8 can be found on this page. IMPORTANT: The upgrade information page linked above states that you can upgrade your version of Kaspersky Workstation to Kaspersky Endpoint Security by installing the new product over the top of the old one. However, it has been my experience over a number of years that the installation of a new version of a Kaspersky Labs product over the top of an older one usually results in all sorts of strange problems, and the best way to avoid them is to completely remove all traces of any other Kaspersky Labs products before installing a new version, and this is best achieved with the use of the Kaspersky Removal Tool linked above. Before you run the Kaspersky Removal Tool, you MUST locate and make a backup copy of your key file (if, in fact, there is one), or, if there is no key file, the activation code from the email you would have received when you originally purchased the product or renewed the licence. I'm not exactly sure about the key file, because although the home products used to have them, as far as I can see, they don't have them any more. All that we home users have to do is make sure we have a backup copy of our latest activation code (provided, of course, that it has not expired). I understand from your original post, that you have 15 computers in your network, all running the same product, so I hope that the business products have some way of automating the processes outlined above, and if there isn't, I don't envy you having to perform this process 15 times! Just doing it once is quite time-consuming! I hope this helps.
  8. Hi there, Thanks for the info. You have eased my mind somewhat, so I'll bite the bullet today and give it a try.
  9. Hi, all! My 2 cents' worth: Luckily for me, I haven't tried migrating to PURE 3.0, even though I'm entitled to do so under my PURE 2.0 licence. When I read the system requirements in the manual, (which I downloaded from the support website), it simply states that Kaspersky PURE v3.0 does not support Password Manager under 64-bit operating systems. (See Kaspersky PURE 3.0 User Guide, at the very bottom of Page 15 of the English Manual). Note that the supported OSs for PURE 3.0 as a whole include 64-bit, although the manual is a little vague about which ones, apart from Windows 8 x64. However, in the Kaspersky Support Knowledge Base, THIS ARTICLE states: "Restrictions on 64-bit operating systems: Password Manager does not support 64-bit applications on all 64-bit operating systems." You need to scroll about two-thirds of the way down the page to see the above statement. I am now left with a dilemma: which of the above two statements is correct, are 64-bit operating systems in general not supported, or are only 64-bit applications not supported? I am running Windows 8 Professional x64 (upgraded from Windows 7 Ultimate x64), and PURE 2.0 works OK, as it did on Windows 7, but Password Manager doesn't support 64-bit applications. That's OK, I can live with that, but if it's really the case that PURE 3.0 Password Manager doesn't work at all on a 64-bit OS, then I won't be able to upgrade. I find it a little disappointing that not all modules included in the newest version of PURE are compatible with all 64-bit OSs and apps. After all, 64-bit OSs are becoming more and more prevalent, and, from what I can see here in Australia, most new computers are now coming with a 64-bit OS preinstalled, rather than a 32-bit OS. If there is anyone on the forum who knows the definitive answer to my question, I would be very grateful to hear it.
  10. Hello, OK, thanks for the information. I would be surprised if any patches are issued for 12.0.2.733 anyway, because PURE v3.0 is expected to be released before much longer.
  11. Hello, I'm running PURE 2.0 v12.0.2.733 and Updater v2.3.2.160. The list of available applications only shows PURE 2.0 v12.0.1.288 (as well as the beta v13.0.2). PURE 2.0 v12.0.2.733 is not listed. Are the bases for v12.0.1.288 compatible with v12.0.2.733? (I am currently using it to download bases for PURE 2.0 v12.0.2.733 and Kaspersky Rescue Disk 10.0.31.4). I use it to keep an up-to-date backup of the bases in case I ever need to do a complete uninstall and re-install of PURE. Thanks in advance for your help!
  12. Thanks. (I think)! Best regards to all Chris Souter (Sydney, Australia)
  13. Hi, all! The subject line says it all. I have just received replies to two questions I sent to Kaspersky Labs Tech Support, regarding some problems I was having with Kaspersky PURE 2.0, (my current installed and legally activated version is 12.0.2.733). It should be noted that I sent those requests on 2012-12-30, and I finally received the replies on 2013-02-10, so it has taken 6 weeks (42 days) for them to reply! It was lucky for me that the requests were not terribly urgent. :angry: Anyway, what I'm actually wanting to know is if and when Kaspersky PURE is expected to be updated to Version 3.0. The reason I want to know this is that the replies to the two different requests were identical, and both mentioned that Kaspersky PURE 2.0 is not compatible with Windows 8, and that I could instead install and run a 30-day trial of KIS 2013 until PURE 3.0 is released. Does anyone know if this might mean that PURE 3.0 is likely to be released at some time within the next 30 days? This is not a very satisfactory solution for me, because it means that I would lose one of the most important modules of PURE for me: Password Manager, which I use many times every day, and has become a function I cannot do without. So, does anyone here have any information about a pending release of Kaspersky PURE 3.0, and whether or not it will be fully compatible with Windows 8, in both 32- and 64-bit versions as well as all 32- and 64-bit applications, as well as a likely release date? Thanks in advance for any information! Best regards to all! Chris Souter (Sydney, Australia)
  14. Sorry, I have taken so long to reply, but I was unaware that there had been any replies to my last post. For some unknown reason, I am not receiving email notifications of replies to this topic, even though I am subscribed to it. To reply to your comment: Yes, I understand that Gentoo Linux sees the RAID arrays but thinks that they are broken. It's quite clearly shown in the output file. What I don't understand is WHY it should think that these arrays are broken when they are not. As I stated before, Windows-based rescue CDs can read from and write to these RAID arrays with no problems at all. There must be something wrong with the Linux driver for the ICH10R controller. I am currently investigating whether it would be possible to create a Windows PE-based bootable rescue disk containing KAV, which would also include the ability to update the AV databases, just as the Linux-based disk does now. There are a number of WinPE projects out there, and I'm in the process of researching them. Meanwhile, I guess I'll have to do a manual check for replies to this thread from time to time, since the automatic email notifications don't seem to be working. Thanks in advance for any help, advice or suggestions! Best regards to all, Chris Souter (Sydney, Australia)
  15. Hi again, I finally managed to get the output saved to a text file. The contents of the file are pasted below: <START OF FILE> isw: untested metadata version 1.3.00 found on /dev/sdd isw: untested metadata version 1.3.00 found on /dev/sdc *** Group superset isw_ebbcdgjddd --> Subset name : isw_ebbcdgjddd_STORAGE size : 7814048256 stride : 256 type : stripe status : ok subsets: 0 devs : 2 spares : 0 *** Group superset isw_eachgfhcje --> Subset name : isw_eachgfhcje_SYSTEM size : 1953517824 stride : 256 type : stripe status : broken subsets: 0 devs : 1 spares : 0 *** Group superset isw_ciijbgcdbj --> Subset name : isw_ciijbgcdbj_SYSTEM size : 1953519872 stride : 256 type : stripe status : broken subsets: 0 devs : 1 spares : 0 <END OF FILE> As you can see, this output is very brief, so I have attached some text files from the hwinfo archive. The files contain only the relevant output. I hope that this is enough information for someone to be able to figure out what the problem is. Many thanks in advance for any help or advice! Best regards Christopher Souter (Sydney, Australia) Disk_Mount_Messages.txt Disk_Mount_and_Partition_Information.txt RAID_Controller_Information.txt
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