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About rhartneck

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  1. I figured I would be safe and just check the forums before I set up an exclusion - but this did fix my problem. Thanks
  2. Respectfully - You need to spend a little more time configuring your admin kit correctly - because, frankly, user misconfiguration should not have anything to use with "cost of usage". Simply put, if you had your admin kit configured correctly you can control reboots and how they are announced to the user from within the admin kit. I believe your concern regarding that has actually already been answered: Disable "Update Application Modules" from your scheduled task in the admin kit; create another task that needs to be run manually which includes "Update Application Modules". After you have done that, start checking the forum bi-weekly for these types of updates - and when all the fires have gone away, start your manual task. I'm going on my second company that has made the choice to switch to Kaspersky AV, and I've learned a lot over the past few years in regards to how the AV interacts w/ the users. If it were up to me I would never use any other product. And, trust me, I know where you are coming from; 3 years ago I was in the same boat as you, and I learned my lesson - turned off the "Update Application Modules", and never had an issue after that. Kaspersky is as good as you configure it to be - make mistakes, and obviously the "cost of usage" is going to be higher.
  3. Well...Helmut is correct. However, if your afraid to jump up to v8, you could always just install MP4 as a stand-alone. It wouldn't be managed obviously, but it would atleast keep you protected.
  4. Yes, you would need to upgrade to v8 to use MP4 - additionally you also want to stay away from KAV 1412! If anything goto the newest release KAV 1424 as it fixes a laundry list of issues. With any production release, always test out the product before you push it to your network. Also, AK8 is well worth the upgrade, and you will be very happy once you make the change it's way better than v6.
  5. Best way I have found is to use a VPN connection to get the policy out to users like that. Granted it depends on how you have your network setup, but it should work. If you don't have a VPN - You can wait for the user to come into your office (unless you connect to him everyday it's a moot point to try and change the policy) or you can remove KAV (which I don't recommend).
  6. I don't think that is in the scope of what Kaspersky is designed for. You would need to get some type of Audit package from another company to identify what PC's have what hardware.
  7. Check your policies > You have to unlock the lock pad next to the General section of the Protection policy for this to work.
  8. Reboot after Push Reboot after any Module Update Slightly off topic, but something you may want to think about: It is my opinion that leaving Company PC's on 24/7 is very expensive for companies and therefore unless there is a very specific need to do so - it needs to be turned off every night when people leave. Now, different companies - different practices; however you could save your company a ton of money by using Kaspersky to shutdown PC's every night. What I did was setup workstations to turn on using Wake-On-LAN at 6:30pm run a full scan and then shut down. During this time I have our WSUS server send patches to the computers also - thus killing two birds with one stone. Obviously this doesn't work for laptops so I had to create another group to run scans and updates less frequently and they are setup to not shutdown after a scan. Again, this is only my opinion - but there is absolutely no reason why people should leave computers turned on in a workplace. If people say there PC takes to long to turn on in the morning, those issues need to be dealt with accordingly but employee's should treat there work as they treat there house and I don't know anyone who just leaves lights / computers / heat / ac / etc running 24/7 at home when you are responsible to paying the bills. ------ For you License you will need to create a task to update the license accordingly. If you have the newest version of Kaspersky AK and KAV I believe it will do this automatically, but I'm not 100% on that. Hopefully if I'm wrong someone can correct.
  9. I would call support and have them help you. It sounds like you have something installed that Kaspersky doesn't like. I'm assuming you need immidiate help, so calling would be faster then troubleshooting over the forum.
  10. IMO, the easiest way around this is to completely remove the PC from Kaspersky. What I do is run a search for the PC in question and delete it until it no longer shows up. It's best to use wildcards because sometimes Kaspersky duplicates PC's. So if you computers is call "FredsPC" - just search for "fre*". This will list all computers that start with FRE and end with anything. Duplicate PC's are often labeled as "FredsPC~234432" or something like that. Basically just delete them... At that point when the PC no longer shows up in the search, you will want to scan your network and redeploy. Bottomline is that Reimaging PC's is the nature of our work, but the Admin Kit uses a pretty poor Cacheing system. As I said - IMO, just deleting it outright from the admin kit is simply the easiest way to get the best results.
  11. What version? If it's AK8, then that is intended.
  12. I've been getting this error for about a week now...and all the machinces are up-to-date....
  13. The windows Remote desktop is terminal service. That is why you are seeing many AVP's, because each Remote desktop is it's own session. The only bug is that you have the wrong product installed to a server that is being used via terminal service. Install WSEE and you won't see it anymore
  14. Just do a search for the PC and delete it from your KAK until it's gone. Once it's gone go ahead and rescan your network.
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