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Everything posted by TStark

  1. Thanks for the link, harlan4096--I see now the latest build number at the top of the page. And I take it then, Whizard, that KIS 2015 will be supported until 2018, only with extremely-limited-to-no-support? I'll most likely be upgrading to 2017, then. Thank you both for your prompt replies.
  2. Hi, I'm just wondering until when KIS version will be supported in case I just choose to extend the license. And, if I do decide to upgrade, can you tell me what the latest build number of KIS 2017 is and where I may link to a direct download of it? Thanks
  3. I've only had KIS 2013 installed for a few days now and with each day my computer was getting slower and slower. Today it got so bad that it took 30-45 seconds for IE to open after clicking the icon, and then another 15-30 seconds to think about getting to my homepage. Worse, whenever I'd log off one user to switch to another, the monitor actually started to go into "no signal" standby for several seconds. No signal? That's kind of scary, since sleep mode is set for much longer than that to occur. I did exactly what you did, Denis--went through and started unchecking the more invasive optionals, like the advanced disinfection, the constant background scans, and so forth, too try to bring down the CPUsage. Things seem better now, but after reading this thread I'm wondering if this is perhaps a random affliction--one that may be the result of a recent update? Or maybe it has something to do with reports being generated? I haven't gone through to check out those settings yet. Anyway, so far it's only a nuissance to me. I don't do any gaming, but I can imagine how this could be a problem for those that do. I have a separate computer that is not hooked up to the internet (and hence I don't have to have any AV program for) on which I do the bulk of my work. The computer I'm on now is for internet use mainly, so it's memory is kept pretty sparse (as well I have an external HD that I plug in and unplug each day). Still, I hope this is only a temporary glitch that may be fixed with a future update. Fortunately, I only paid $30 for KIS this time around; it's been $80 a shot in the past. The shelf-talker at the store said it was $50 off but I suspect it is a manufacturers markdown because of new programs, like Kaspersky ONE, which are all inclusive for tablets and such. (Although I really hope desktops don't go the way of the dodo one day, as I hatehatehate portables. To me desks are for working at, not subways, bus stops, malls, or *shudder* dashboards of cars. On that note, I'm disappointed that Windows 8 is all geared toward tablets and there is no separate desktop version.)
  4. Thanks, Rudger, I just noticed that myself and was about to mention it when I saw your reply! For some reason it's not in the Menu Bar Tools list but it is in the Command Bar Tools list. It's strange, though, in help they have a whole paragraph explaining how it is no longer a feature and even give a couple of feeds suggestions of how to get around that. Maybe they put the feature back in an update but forgot to correct the help info? Anyway, thanks for the post!
  5. Upgrading to IE9 seems to have done the trick in regards to the crosshair/password problem--thanks, Rich! (And IE8 has officially gotten a display case at the Museum! ) I do miss the "work offline" feature that IE8 had; the new one doesn't have it anymore. Oh, well ... at least now I can log onto sites! In regards to the Safe Money feature, I wouldn't be surprised if IE9's fixed that issue, too. I'll test that out later and report back if I have any problems. Thanks again for the support, Rich!
  6. Hi, Rich, thanks for the quick reply ... Yes, I completely uninstalled KIS 2011 and rebooted computer before installing KIS 2013. And I am using Windows 7. Again, everything seems to work fine except when I try to use passwords in the browser, then I get the "+" cursor. I can try upgrading to IE9 but I'm wondering if it's a settings issue. Perhaps if I turn off the VK?
  7. I installed KIS 2013 yesterday and things seemed to be running okay (although it's about 10x slower on log offs, shut-downs, and opening IE). Just noticed today however, that when I put a password in online the cursor turns into a crosshair and I can't left click on anything. I have to use right-click and open to navigate links and even then some of the pages look pretty barebones and unnavigatable. Sometimes the crosshairs problem happens right after I've put my password in, sometimes it doesn't show up until I log out of whatever site I'm on, but it always lingers in that window until I shut it down. I've had to deactivate protection just to be able to post this because it wouldn't let me right click on "post topic" or tab to it. I'm thinking it has something to do with the new virtual keyboard feature since it has a brief mini-pop-up in the password field, or perhaps something to do with the safe money feature, which I've found also doesn't work (it always has a "RUN ERROR ... Failed to run the protective browser 0X80010102" message and won't let me actually open the financial institution added in a browser). Is there a quick fix to these two, possibly-related problems? Should I reset IE8 settings to default? Do I need to upgrade to IE9? Thanks in advance.
  8. Thanks, Beer Dog, and you're absolutely right. I've complained about the lack of clear, concise, and ready information in the past, but I'm guessing the reason it's still noticeably absent is because clarity is "bad for business" as far as some are concerned. (Personally, I don't agree, and think any business would be more successful if honesty and openness was their golden rule). And I'm not just pointing the finger at Kaspersky, here--they're just in the same "rat race" as almost every other software company out there, and they just want to keep up with the competition. I just wish that the universal rule in this business was more like "X-3, X+3," and not "X-1, X+3." But, alas, I'm repeatedly told I'm living in a dream world as far as that goes!
  9. Hi, DrT, I would think that getting the latest anti-virus uploads is primarily a function of the updates from the database, not the program per se. The program is the latest means of upgrading performance (i.e. speed in relation to the latest operating system requirements, memory size, etc.) and sometimes approach (i.e. the latest "cloud" technologies). I realize that program upgrades can increase security in some areas, but simply having a working program that knows how to scan your system and compare what it finds to a database of known viruses is what gets the job done on a daily basis. If one hasn't changed one's computer or operating system, the same anti-virus program should work fine. Furthermore, I think anti-virus updates should reflect this reality and be offered for an extension period longer than just a couple of years. It seems to me like the hardware and software businesses would like to see individual consumers replace their computers and related equipment on an annual basis. Call me naive, but personally, I'm not fond of living in a disposable society; I always aim at using my computers for five or six years before I see fit to replace them.
  10. Yes, the backwards compatibility with operating systems seems to be shortening with each new version (as is the extension time with activation codes/renewals). I would like to think Kaspersky would refund you the difference between the three-computer vs. one computer license. Is there anyone here who can give Beer Dog the exact policy and procedure on how to go about doing that? Or at least have the toll free phone number to call customer service? For me, I'll probably be getting 2013, hoping that the latest build that is up will get the job done at least as well as 2011 did for me. Fingers crossed! If not ... I'll be back!
  11. Thanks for the reply, guys! That's a good idea, Robolovsky ... Last year, when 2012 first came out, there were too many problems with it. I guess it takes a good six months to patch a build that works well. I wish Kaspersky would take a breather of about six months to a year and then put out something really good right out of the gate. Business is all rush rush rush, I guess ... computer business doubly so. Anyway, I'll probably take a chance on 2013. Again, I keep things pretty streamlined on the computer I'll be using it on, so I hope there'll be little to no problems (knock on wood!)
  12. Hi, Don ... thanks for the quick reply. If you're confirming for sure that the activation code for 2013 will not work with 2011, then I suppose I will have to look into upgrading to 2013. Too bad if it doesn't, though. In the six years I've been using Kaspersky, 2011 was the first time I didn't have any problems associated with the program. A rare thing indeed. And that's the reason I don't automatically upgrade each year. If something works and does the job, I don't see the point of going through all the hassles of installing "the latest, greatest" untried product only to have to spend time fixing problems associated with it. I was hoping 2013 would be light-years better than 2012 was out of the box but I'm still reading up on all the problems people are bringing up about it in the forums. I still have a few weeks left on my current license so that gives me some time to do some research on it. Can anyone tell me what the major issues there have been with KIS 2013 so far? If I completely uninstall 2011 and install 2013's latest build should there be any problems? (Running Windows 7, 64 bit and I don't do any gaming on it. Just for photoshop, office, and explorer).
  13. It's that time of year again ...! (Where does the time go?) I'm currently using KIS 2011 ... Since I am happy with it's performance, I would like to use it for as long as the newer activation codes are still compatible with it. Last year, I asked if the new activation code for KIS 2012 was compatible with KIS 2011 so that I could continue to get the updates for another year without having to install the new program. Richbuff, you were kind enough to be able to confirm that the codes were indeed compatible and so I was able to merge the licenses, thus keeping the KIS 2011 program but getting another year of updates. Can you confirm that the activation code for KIS 2013 is compatible with KIS 2011 so that I may do the same again this year? Thanks in advance
  14. That's very true, and that's part of my point: Just because nearly everyone else is doing it does not make it automatically right or beneficial for the customer. I'll concede that perhaps 5 years might be pushing limits a bit, but as the policy link you posted earlier shows, KIS 2011 updates will be supported until Feb. 2014, which is a full 3 years. I really wished I could have bought that much time with KIS 2011 at the get-go in the retail store; it would have made things much simpler. And the thing is there isn't much difference between the features of KIS 2011 and KIS 2012 anyway. Between KIS 2009 and KIS 2010, yes: sandbox technology was added and the system was overhauled to handle the then-new Windows 7. Those two things were enough of a change to warrant a new program. But all 2012 seems to have changed since 2011 (from a comparison of the features advertised on the two boxes) is the cautious addition of the "hybrid cloud" to at least get a foot in on the somewhat "controversial" cloud database approach (controversial in that people were worried about personal information leaking back out onto the web). The cloud, pioneered by Panda Security back in 2009 to alleviate CPU drag on computer systems, is growing in popularity but Kaspersky is only touching on it as an addition to an already speedy and functional updating system. And, from what I've read of people's issues with KIS 2012, CPU drag still remains a major issue, "hybrid protection" or not. Therefore, the most important aspect right now seems to be in the receiving of anti-virus updates, and KIS 2011's program already serves that function nicely. Hurrying to get a new version out for business reasons -- in other words, to keep up with the competition -- may be a good enough reason from a business perspective, but is not necessarily a good enough reason for consumers. My main complaint in this regard is that the choice of upgrade vs. renewal should be presented clearly to the consumer. And the license-extending method that I've done a couple of times now should at least be freely offered as a viable option, here on the board too, especially to those who have already expressed the desire to stay with something tried and true that they like. To me, it's all about the freedom of choice and the availability of options for the consumer. TStark
  15. Just a heads up to let everyone here know that I successfully merged the licenses so my KIS 2011 program is running as usual and now it says I have a year until the updates expire. So, yay! And thanks again to all here who offered their time and assistance to help answer my questions. I also want to add that Kaspersky really needs to do a few things if it wants to keep its customers and thereby stay at the top of its field: 1) It needs to improve their customer support services -- whether in the form of more practical information on their website, a more efficient electronic ticket process, or functional one-one-one phone services. Customer service is the key to business success and in these financially fragile times it's more essential than ever. If consumers feel they have no appreciable support from the manufacturer of the very products they buy then they will simply look elsewhere. 2) It needs to simplify and expand upon its renewal process. Technically speaking, the purchasing of an entirely new program is not simply renewing the services of an existing one, and so referring to it as such should be discontinued. If someone asks "How can I renew my KIS 2011?" or "I would like to keep KIS 2011 but extend my update services for another year," too many times this link is posted as the ultimate response: http://usa.kaspersky.com/renewal/home-user-renewals All that page does, however, is offer the sale of various 2012 products. It does not address the desired intent of the consumer but instead imposes the company's own interests overtop of it. And it is apparent from the technical issues raised with KIS 2012 in this forum that people are being inconvenienced and suffering from this pressure to conform. (Also, isn't telling people whose KIS 2011 expires in a month or a week to upgrade to KIS 2012 because "it's free" misleading? Won't they just end up with a new program that expires in a month or a week? If I'm wrong on this point, it is only further evidence of how vague, confusing, and "mysterious" Kaspersky makes the entire renewal process.) It should be a simple matter to offer the purchase of extended services and support on any existing program for a period of at least five years without grinding people under those "wheels of progress." 3) Along those lines, Kaspersky feels they must update their program every single year in order to look fresh and innovative to investors, etc. but it is apparent that time frame is too short a window for them to be able to get all the bugs out in beta-testing before their product hits the stores. The bottom line is: customers shouldn't have to pay to be guinea pigs. And the catchphrase "we all need to pitch in to help make our product work right" is a lovely sentiment on the surface but what it is really attempting to do is engender an egalitarian attitude toward capitalism by charging money for a product that the business itself needs the buyer to help finish making. For some reason, this approach doesn't sit well with me. If the product was freeware, I would agree, but it is not. If Toyota sold an automobile that didn't work correctly and accidents resulted, they wouldn't have the right to stand up in a court of law and tell the victims "Well, your misfortune is helping us to make a better car so suck it up." As a programming-relevant example, a company like Microsoft puts out a new version of Windows every few years and its development history has proven to all that its business desires were actually dragging technological ability behind it, and not the other way around. Windows 98 worked well, but Windows 2000 didn't. Windows XP was fine, but Bill Gates admitted that Windows Vista was pure and utter garbage. Windows 7 got back to basics after consumer backlash forced them to reevaluate its goals. Kaspersky should learn from the mistakes of others even if it can't see the longterm setbacks may well be creating for itself. Anyway, thanks for listening ... and here's hoping that KIS 2013 will be represent a praiseworthy piece of programming for people to be proud of. Alliteratively yours (for now), TStark
  16. You were nothing but helpful, Kurt, so no apologies necessary. Meanwhile, I'll try renewing 2011 with 2012's code and let you and everyone else here know how it works out in the next day or two. That way everyone will know for sure it works and then it can be given as a definite option for those wishing to renew and stick with 2011 for the time being. Thanks for detailing your 2012 issues, Kurt. If for some reason the renew thing doesn't end up working, I don't know if I'll stick with KIS or try something else. Thanks again, TStark
  17. Thanks, richbuff ... I'll trust the word of a true legend that the licenses will merge and I can renew 2011 with 2012's activation code.
  18. Thanks for the info, antikythera ... After some searching of the website, I found a support phone number to call. Unfortunately, after being on hold for quite a long time (I really hope it was toll-free, it didn't say), and hearing twenty repeated ads for upgrading to the "latest and greatest version" no one ever answered. Every time the music stopped I'd hear repeated clicking and electronic beep-beep noises, as if someone were checking to see if there was a living, breathing person on the other end on the phone but then I'd be put on hold again. Some of the time I even heard people talking and typing on their keyboards but no one ever said hello, not once. You know, this kind of "personal and family support" reminds me of the line in "Hitchhiker's Guide to the Galaxy" in which Arthur was complaining to the man trying to demolish his house by informing him that the notification of said act was on display in the stairless, light-less cellar of the planning office "at the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying 'Beware of the Leopard.'" Oh, well. I thought looking into this a week before expiry time would be sufficient but I've only got today and tomorrow left to me now to decide what to do. But, you know, I have to say that the new NIS 2012 is looking better all the time. Sorry, Eugene ... http://usa.kaspersky.com/support/home/call-consumer-support
  19. Hi, Kurt, I appreciate your taking the time to reply. Yes, it's hard to get a straight answer in regards to using the activation code from KIS 2012 to extend the license of KIS 2011. There's certainly no page on the Kaspersky site that give instructions on how to do so, as much as I think there needs to be one. Two years ago it was like pulling teeth just to get posters to understand what I was getting at and it wasn't until Lucian Bara came on confirming that it could be done that I got any practical information to act on. I even tried PMing Lucian recently on the subject but I haven't got any word back from him yet. He may not even be on these boards any longer. Still, I was hoping it was a commonly enough asked question by now that someone here would have a firm answer. Antikythera indicated that KIS 2012 was "backwards compatible" with 2011 products but I'm not sure if he just meant a person can upgrade from 2011 to 2012. Marko13 showed me a Kaspersky web-page that at least mentioned KIS 2011 database updates would be supported until Feb. 25th, 2014. This indicates that license merging must be possible or how else could someone have a 2011 program license and have it last that long? Still, some hard fact confirmation on whether or not the 2012 activation code definitely works in 2011 would be nice. I'd hate to have to purchase KIS 2012 and then not be able to do it. You say one of your computers has KIS 2012 and you haven't had any important problems. May I ask what minor issues have cropped up and what operating system you have working? My computer is equipped with Windows 7 64-bit. Thanks again, TStark
  20. Thank you for pointing out the link to the Kaspersky support policy, Marko13, I appreciate it. I could've done without the eye rolling, though. You are correct that, yes, it is my decision--and the right of all consumers--whether or not to buy into any new product. Believe me, I would have preferred to simply remove 2011 and install 2012 ... until I read about how many critical problems have been associated with it, that is (even ones that went unresolved). I just don't need all that hassle right now, or to be frank, ever. KIS 2011 was the first time I didn't have any technical issues whatsoever with the program, so naturally I am more than happy with it as is. But the old saying "If it ain't broke, don't fix it" never stood a chance where programs are concerned. Kaspersky will make just as much money off of me whether I buy 2012 for installation or for 2011 renewal, but I suppose product development pains are just as much a goal for programming companies (though, ideally, that sort of thing should already be worked out before the program is retailed). Anyhow, you may think my attitude "paranoid" or "silly"--and that's your prerogative from your perspective--but understand the flipside of it: it's not the consumer's job to have to deal with technical issues, crashes, and blue screens of death on a daily basis. To the moderators, beta-testers, even enthusiasts here, it is what you do and what you expect, so it's "no big deal." Not so, however, for the thousands of consumers who pay for a program to work correctly so they don't have to take time out to keep coming back to forums like this for assistance. More than likely, the people who ask for your help are stressed, even if you're bored with hearing the same questions over and over again. I've always expressed thanks and appreciation for any honest help given to me here, and I've supported Kasperksy for four years now ... I only hope that in return those representing the company in any capacity will show understanding to those who display cautiousness where a thousand dollars worth of personal property is concerned. That said, most likely I will go out and drop down another $70+ for KIS 2012 if only to use its activation code in an effort to extend the update life of KIS 2011 for another year (and by then hopefully KIS 2013 will have the kinks worked out). And, if I encounter any problems, I'll be forced to come back here expecting answers, as would be my right and, unfortunately, my accompanied misfortune. Thanks for listening, TStark
  21. In addition to verying the procedure, can anyone tell me if they have kept KIS 2011 but merged licenses with 2012 in order to continue getting updates? Specifically, will the updates continue to apply to and support KIS 2011? I don't want to end up with any problems of getting updates meant for 2012 when I will still have 2011. Thanks again
  22. Yeah, I didn't think so but I figured it was worth asking anyway. But I'm still glad I'll be able to continue the updates yet still keep KIS 2011. I assume I'll be able to do it in much the same way as I did with KIS 2009 and 2010--by merging the licenses but just to make sure, is it ... Fix it now -> License management -> Activate the application with a new license -> Merge licenses -> Activate commercial version/enter activation code -> etc.
  23. Thanks, antikythera, that's good to know. Just wondering also, since it doesn't hurt to ask ... because it is just the anti-virus updates that one gets for the year, is it possible to purchase KAV 2012 instead and use the code for that? Or, do I need to buy KIS 2012 in order for the licenses to merge?
  24. Hello, KIS renewal time is coming up again soon, and once again I've got the same question I asked back when my KIS 2009 was expiring. (See thread link below) http://forum.kaspersky.com/index.php?showt...;#entry1257743) What I asked then was if I could purchase KIS 2010 and use the activation code to merge licenses in order to keep KIS 2009 but get another year's worth of updates. Lucian Bara was kind enough to tell me that it could indeed be done and how to go about doing it. Because I was unable to do the same thing the following year with KIS 2011 (because the codes were no longer compatible between KIS 2009 and KIS 2011) I had to buy a new computer to handle the RAM demands of the then-new KIS 2011. So, my question this year is: Are the activation codes of KIS 2012 and KIS 2011 compatible so that I can purchase KIS 2012 then just use the activation code to merge licenses with KIS 2011. I would like to get another year of updates but not download a new KIS program. I'm very happy with what KIS 2011 gives me and I've heard about problems with KIS 2012 that I don't need to deal with right now. Thanks in advance for any answers you may provide!
  25. Unfortunately, no sooner than you posted, Wesly, did I get two more silly Helkern worm attacks from China. (Sorry, TOGS, but I thank you anyway. Perhaps there was something to what Lucian was saying after all). In answer to your question, the computer I have hooked up to the internet is only used for web-surfing, nothing else. Certainly no networking to other users. I don't even Skype. It's 1TB of memory goes virtually unused as I keep all important things on other computers that have never been hooked up to the internet and never will. It's a shame to have to do that but leave it to a minority of losers in this world to figure a way to spoil something potentially good for the majority. Oh, well ... I know KIS catches and deletes all threats, so I'm not worried there. (And again, it's just this impotent Helkern worm nuisance). It's just the idea of someone - whether an automated hacking program or not - trying to compromise my personal space and property is aggravating. I should just learn to ignore them because they're just wasting their time and :dash1: to no avail. I do wonder why the majority of cyberhacking originates in China, though. Its government has its Golden Shield Project, which works to control internet access to its citizens and uses IP blocking to do so. Maybe the one explains the other, but even if the hackers don't appreciate their own government's motives, why attack people in other countries? It's not a very honorable way of life. If people can't be civilized enough to play nice with others then at the very least they should mind their own affairs. Anyway, you've certainly got your job cut out for you, Wesly, if you have to deal with that everyday. I'm sure one day someone will invent to totally secure web-connection, and maybe even invent a counter-measure to access the attacking computer's webcam and take a picture of them to be sent to Interpol or something. Until that day, we'll just have to do the best we can. Thankfully, there are so many helpful people on boards like this who offer advice and work on solutions to these problem people. :bravo:
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