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mikej101

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About mikej101

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  1. Why does secure connect cut out and report I've used my daily allowance even though I have full package installed and device appears on the my Kaspersky account ? Very annoying !
  2. I downloaded Historykill 2018 and Kaspersky informed me it had Malware within it. When I contacted Trustsoft they said it was a false positive. Who do I believe?
  3. Thanks for reply. I know what a desktop.ini file should look like. The question I asked was is there such a thing as a Virus called Desktop.ini Virus ? Thanks
  4. That's not exactly an answer is it...... Quote from that webpage - 'No, this file is not a virus. However, there have been a few viruses that exploit the capabilities of the desktop.ini file.' So there could be a virus then.............?
  5. Thanks for the response - I forgot to mention that I am using the Premium version ! I'll stay tuned for more input.
  6. Nope - That doesn't work ! I still have to create the secure connection manually. I'll keep hunting for an explanation as to why it doesn't create the connection automatically.
  7. Why does Secure connection not start automatically ? I have selected it to start but does not create a VPN when I start using Internet browser Chrome.
  8. Does Kaspersky protect against Cerber Ransomeware ? In fact does it protect against Ransomeware completely ?
  9. Not quite so quick to answer now !
  10. Sorry to disagree with you but the confirmation email does not contain an activation code ! If as suggested I use the link to retrieve my order details - that does not contain the activation code either ! There is something wrong with the Digital River ordering system as several other people I know have had the same issue. See below and tell me where the activation code is in this email ! Dear Janet McCurrie, Thank you for your order. The following email is a summary of your order and contains all information you need to download and/or activate your software. Please use this as your proof of purchase. If you paid by credit card, please look for DRI*kaspersky.co.uk on your credit card billing statement. Order Summary Your Order and Billing Information Order Number: 10149511562 Order Date: 28 May 2015 Billing Address: Janet McCurrie Tanglewood, Munderfield Bromyard HR7 4JX janetmccurrie@waitrose.com Product ordered Quantity Amount Discount Kaspersky Internet Security Multi-Device (Auto-Renewal Service) -1 Device (1 Year) 2 £33.32 £20.00 Subtotal: £33.32 Shipping: £0.00 VAT: £6.66 Total: £39.98 Please note, the product(s) purchased are for activation within the European Union only. Installation & Activation Information How to download and/or activate your software. If you do not have Kaspersky Internet Security Multi-Device installed, you can download the installation file: http://www.kaspersky.co.uk/downloads/multi-device-security A step by step Installation Guide can be found here: http://support.kaspersky.com/10266 If you are purchasing after completing a trial, re-installation is not necessary. If you are renewing an existing license we recommend you update your software to the latest version here: http://www.kaspersky.co.uk/downloads/multi-device-security Order Management If you need to look up your order details at any time please click here and use the details below to log in Order Number: 10149511562 Password: u********* (Please note: the password is case sensitive for logging into your online order) FREE Technical Support If you need assistance with issues such as: • Installation • Uninstallation • Use of your product. Kaspersky support is FREE - to access it, login to your MyKaspersky account to submit and track your request. We recommend that you have your activation code with you Customer Service For billing questions, additional assistance with your order, or to contact Customer Service, please click here. Sincerely, Kaspersky Lab UK; Customer Service Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message. Kaspersky Lab UK Ltd 1st Floor, 2 Kingdom Street, Paddington, W2 6BD United Kingdom Knowledge Base Click here Technical Support: Click here Sales Support: Click here www.kaspersky.co.uk www.viruslist.com Digital River Ireland Ltd. is the authorised reseller and merchant of the products and services offered within this store. Privacy Policy Terms of Sale
  11. Silly answer - just goes to same web address !
  12. How can I recover the activation code for the Kaspersky that I purchased ? The suggested way on the website does not work ! I did not get an email containing the code, just an email confirming that I had made the purchase. I've sent 3 messages to support and I just don't get a reply. I'm losing faith in Kaspersky !
  13. OK Dave - let us all in to the secret ? What did you do to fix the issue ?
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