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plum32

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Everything posted by plum32

  1. Hello, I hope someone can help me - after using KPM for a few years I was trying to update it as the licence has expired. I have a KTS key so I thought I would just need to add it but there is nowhere to do so - so I logged into the portal where sure enough the KPM on my phone shows as expired. So I try to work out how to reactivate but nothing appears to work. In the end I send myself the Android version of KPM via the link using email as the instructions appear to suggest. I click on the link in my phone email app and it takes me to a Kaspersky download button for the android version of the app - I click on the button and the app installs apparently over the existing one - I then need to go through setting it up as a new install so I log in with my credentials and the app opens - but where are all my passwords and notes - it appears they have all gone - so I click the sync button - nothing happens - does anyone know how to get three years of passwords and notes back please because I am pulling my hair out here! Thanks.
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