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About smipx

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  1. Well, I had a reply back from support already so kudos to them and a special thanks to George :-) I have asked if a knowlegebase article can be created for this as, although emClient is not the most common or popular email program in the world it is used by hundreds and thousands of people worldwide. The fix for this issue is as follows - I should add that I had to remove the mail account from emClient first as if it was not recreated then it didn't seem to work....: .......adding 1.cert to Certificate manager of em Client should have allowed sending and receiving email messages. Since that did not work though please follow my steps below to set an exclusion of encrypted connection scanning for em Client: 1. Open the Kaspersky main window. If the main window of Kaspersky application is not on your desktop, bring it up by double-clicking the Kaspersky desktop shortcut (icon) or by double clicking on the Kaspersky icon in the bottom right corner of the screen. 2. Click on the Gear icon in the bottom left corner of the Kaspersky window. 3. On the left side menu select 'Additional'. 4. On the right side menu select 'Threats and Exclusions'. 5. Under 'Exclusions' click on 'Specify trusted applications'. 6. Click 'Add', in the list of programs find, select em Client and click on 'Next'. 7. Check option 'Do not scan all traffic', click on it to change it to 'Do not scan encrypted traffic'. 8. Set 'Status' to 'Active' and click on 'Add'. Restart em Client and check if the issue persists or not.
  2. FYI - in case anyone else has this problem or can reproduce it (in a paid version) I have created a support ticket. The ticket is INC000010141531 I am not sure, of course, if Kaspersky will help me as I am using the free version but I do hope so as, even with the free version, one would hope that they will take an interest before it gets out of hand :-) Cheers, Paul
  3. Hi everyone, I have been using the GDPR version or Kaspersky Free 2019 (downloaded from https://www.kaspersky.co.uk/free-antivirus) and it has been really good for the last month but last night it completely broke my mail program em Client (v7.2.34633.0) with my gmail email account (uses OAUTH2). I am running the latest KAS v have determined (up most of the night trying to troubleshoot this) that it is a problem with SSL scanning. Only a few random emails are coming through on the account. I have spend hours getting to the bottom of the problem and even tried to follow the advice at the support article https://support.kaspersky.com/13529 which tells me I may have to manually import the "fake" certificate into my mail program. I have looked at C:\ProgramData\Kaspersky Lab\AVP19.0.0\Data\Cert but cannot find (fake)Kaspersky Anti-Virus Personal Root Certificate.cer at all. there are 2 files at this location: 1.cert and 1.pkey. I assumed the name of the certificate has been changed so tried to import the 1.cert into em Client (under Menu > Tools > Settings > Signing and encryption > Certificates and Keys > Add Certificate/Key and did manage to import the 1.cert but this has not fixed the issue. I can see that the certificate is imported and is described as Kaspersky Antivirus Personal root certificate with a validity date of 09/2/2009 -> 4/2/2029 but I guess its not the right certificate because em Client mail is still not collecting mails from my gmail account. I have also tried to add the em client program to "Exclusions to applications" settings is Kaspersky but to no avail. The only way I can get the em Client to actually work is to go into the settings in Kaspersky and disable SSL scanning entirely. As soon as I do this the em client works just fine. I'm at my wits ends as I have persuaded many friends and family members to give Kaspersky Free a try and I am now waiting for the fall-out from all of them when some other application or other goes bad. Can anyone help please? It was working flawessley until last night (6/Feb/2019) Thanks Paul
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