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Hindsight

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  1. As pointed out, you can reproduce this problem - and debug it as it happens - using the instructions above! Far better than "logs and traces"! I for one have been "ranting" (if that's the word) because Kaspersky is refusing to consider that basic point. Submitting that information isn't an option for me (see my post above). Others have been disappointed with your support too - and some of them appear to have submitted that information in any case. Remember, "the customer is always right". If you're in a position of influence, I'd urge you to convince someone at Kaspersky to (a) record this issue and (b) fix it.
  2. I just contacted "support". Firstly, they have a systemic support problem in that they do not try to reproduce problems reported to them. Will not even consider it. If they were able to do that - or even if they were able to write-up the report for their software teams with those instructions - then they could investigate the problem as it happens. Far simpler and more valuable to them, IMHO. Instead, they want me to run a tool called GetSystemInfo that produces a large ZIP file containing tons of information about my PC. When I looked into the file, I wasn't able to verify that it didn't contain any sensitive information. (I am a one-man consulting business, and my clients require that I sign NDA's to protect their IP. If any protected information gets slurped up by such a tool, I could be in legal jeopardy. Clearly, there's a level of trust we need to have in AV software, given the level of access that it has, but if I can't tell what's in the huge amount of information it has collected, I'm going to have to play it safe.) So I told them that I wasn't sending the GetSystemInfo output to them. Their response was to ask if they could access my system remotely and run the diagnostics themselves. Hmmm... Given all of the apparent different tech. support conversations that people on this thread have had with Kaspersky about this issue, I'm amazed that no-one (I was in contact via chat with 2 of their support people) at their end is apparently able to do a search and discover that this was a known issue. It would have been great if they could say: "Yes, this is a known issue and we're working on it." I suspect that their systemic support issues (addressing the symptoms, not the cause) are ensuring that this is not recognized as an issue, and that no-one at Kaspersky is even aware of it, let alone working on it. So, have to agree that I'm not impressed at all with Kaspersky's "tech" support. I don't want to have to go back to V18 of the software, but that might well be the simplest option. It's annoying because I use the Ubuntu bash environment a lot and I find it ironic that I cannot install security updates for it because my AV software will not allow it to do so. :-(
  3. Incidentally, this should be straightforward to reproduce: Enable "Windows Subsystem for Linux". (Control Panel -> Programs & Features -> Turn Windows Features on or off -> tick box next to "Windows Subsystem for Linux", click OK, then reboot.) Go to Microsoft Store and search for "Ubuntu" app (this particular app installs the latest Ubuntu - for a particular release, you could select "Ubuntu 18.04" or "Ubuntu 16.04"). Install it. Run app. (When you run the app for the first time, it installs and asks for a UNIX username and password. Enter whatever you want here. From now on, you'll start each session as that user.) Enter command "sudo apt update" (you'll be prompted for your password). The image below is what I see: This isn't what is supposed to happen, clearly. Kaspersky is blocking access to the web-site files specified. Again, just to be clear, this is only happening in version 19 of Kaspersky Total Security - it wasn't a problem with version 18.
  4. Same issue here. Using Windows 10 1803. Only an issue since version 19 installed (18 worked fine). Pausing protection doesn't work, exiting Kaspersky Total Protection does.
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