I've used Kapersky Total Security since Aug 2014, so have purchased it yearly several times. Now, your system is 'doing nothing' after I enter my information and press enter. All I get is a referral back to the Store page! Please know that I have Windows 7 Home Premium in an old-fashioned custom desk top mode; that is my only device.
I think I have 12 days left of the Total Security 188.8.131.525(I) and began trying to purchase the new Total Security 2019, version 184.108.40.2068 late on Aug 18, 2018. I did it the same way I've done it before; I've always found I could get a better deal by going through your store and selecting the 1-only device for 1 year, which costs $34.99. I do not want the disc, so I remove that from my purchase. Also I do not want auto-renewal, so I unclick that. What happens is, up pops a page which looks like I'm to fill in information, so I do that. I've tried it THREE TIMES now, but always get brought back to the store page upon trying to press enter for a final purchase. This hasn't happened to me before! Something is wrong. Here is what I have tried to do, with entering my information:
I see a box stating that my shipping address is different from my billing address. It is NOT; I've tried leaving it clicked and unclicking it, to no avail. Then, there is zero information in that billing address section about me other than my name, so I have tried filling in all the blanks including my telephone number. I've tried putting the order through with everything filled in, and without, as shown. I have left the shipping address blank, because it would be exactly the same as my billing address, IF you were mailing me something, which you are not. I tried putting in my credit card number both with all 16 digits crammed together, as shown, and also separated with spaces after each four numbers. I put in the month and year dates, and that cvv or whatever it's called number on the back of my card. I am worried, as I've put all my information in several times, and never received anything, not even an email notification. How do I know my credit card will NOT be charged anyway? This was always quite simple, before. Now, it is ridiculous.
Please tell me I do not have to buy one of the over-priced versions of the very same product in order to be allowed a purchase at all! I need somebody to help me get this done within a short time, or I'll be forced to say good-bye to Kapersky forever, and I don't want to do that. I need verification that Kapersky hasn't and will not charge my card for these non-receipts of the product, and then I need to know exactly how to actually purchase the correct version of the product for the smallest price you have available, not the most expensive one.