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P&S

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  1. I got tired of waiting for Kaspersky to fix the problem for everybody, so went the uninstall/install route a couple of days ago. I wouldn't have been able to do it without the help of my wife, who is much more adept around a computer than I am. The message hasn't recurred - maybe because I haven't banked online as much - but hopefully for good.
  2. I too have the paid version, but the pop-ups have tormented me for over two weeks, periodically going away for a short while, only to return later. I tried KasperInLove's suggestion, but no option to turn off notifications came up when I right-clicked on the pop-up. Tech support recommends uninstalling Kaspersky Secure Connection and installing the updated version, but they also told me they were working on the problem, so I keep hoping they will figure it out before I take the time and mess up the installation steps. I would have been gone by now, but I'm paid up for over a year and am concerned they won't be any more efficient about giving me my money back than they have been about fixing this nightmare.
  3. Well, I got the reply below this morning, but I don't plan to go through all the steps to uninstall Kaspersky Secure Connection and reinstall a later version (at least not yet), because the annoying message hasn't appeared this morning. Since it disappeared in the past only to return, I will wait and see. Hello , Thank you for reaching out, I understand that you're having a problem with Kaspersky Secure Connection, and I apologize. Rest assured that we will figure this out. STEP A: Uninstall Kaspersky Secure Connection: • Right click the 'Windows Icon' at the lower left and select 'Programs and features'. • In the following window, click Kaspersky Internet Security and select 'Uninstall' STEP B: Install the latest version of Kaspersky Secure Connection via this link: https://box.kaspersky.com/f/84c4d6495b1e47bda3b0/?dl=1 Detailed description of the installation process is available here: https://support.kaspersky.com/13304 Test the issue and if persist, to further investigate this issue please follow this guide to email back a report generated by the GetSystemInfo 6 utility: https://support.kaspersky.com/us/general/dumps/3632 If you prefer someone from Kaspersky to gather the Getsysteminfo for you via remote access, follow the steps below: 1. Open a browser and access: kas.pr/cfr 2. Read the End-user License Agreement, then click on ‘Accept’ if you agree to Bomgar Terms and Conditions. We remain at your disposal for any further assistance.
  4. Well, I’m not at all computer-savvy, so it was not “an easy task,” Indio. When you click on the link you provided and select the operating system you use, you then select (from MANY options) your “Application and system info,” which you may not know if someone else got it for you. Then you have to identify the application version as either 18.0.0.0.405 or “other application versions.” I had no clue, so just chose the one shown. Then you must select the type and subtype of request. I chose (“I have an issue with some protection components,” with subtype “some protection components are corrupted” as the most appropriate). For the problem description I just copied and pasted Heidi’s initial complaint, which I pointed out was made on JUNE 27 (that’s approaching two weeks ago!). Here it is in case you want to copy it: I keep getting a message from Kaspersky that states "You have 0 B secured traffic again" and than says "Protect your data against interception on the internet, hide your real location". When I click on the message it just goes away and than pops up again in about half an hour. I couldn't find any info about it on the Kasperky Total Security app. Any idea how I fix this? Kasperky’s people are either indifferent to their user needs or suffer from “the curse of knowledge,” whereby they don’t grasp that many of us don’t know their operation at all and don’t care; we just expect our money to get us a prompt response to any problems we may encounter – ESPECIALLY WHEN KASPERSKY ITSELF HAS CREATED THE PROBLEM! I received a prompt interim response to acknowledge receipt of my request, but it has been an hour now, and I’m still awaiting an answer. I will share it.
  5. I don't see how/where to open a ticket.
  6. OK, maybe this will get someone's attention. I did a little Googling and found this: https://www.tomsguide.com/us/pictures-story/1323-best-kaspersky-alternatives.html#s1. Copy and paste this link to Kaspersky alternatives in your browser and maybe find a security system that doesn't have such a persistent, annoying, and apparently uncorrectable flaw. That's my intention, and I will act on it if the message doesn't go away permanently by Monday evening.
  7. So much for my "gone for good" hopes. It's back and just as annoying as ever. Surely someone monitors this forum and can come up with a community fix.
  8. I did nothing but post here a few days ago, but I haven't had the pop-up for the last couple of days. Hopefully it's gone for good.
  9. I am joining the crowd. Very frustrated and annoyed with this OB message. Do I just have to "wait my turn"?
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