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Helpdesk ASLI

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About Helpdesk ASLI

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  1. Helpdesk ASLI

    install a third party application through KSC 10

    Could you share to me how to deploy the other application (especially exe file installer) like application MPC-HC (Media Player Classic) using KSC 10? High appreciate for your support. Thank you.  ASLI HD
  2. Helpdesk ASLI

    install a third party application through KSC 10

    Hi Kaspersky Team, I try install Cisco AMP for Endpoint Connector version 6.2.1.10806, I did not configure parameter for installation. High appreciate for your support. Thank you. ASLI HD
  3. Helpdesk ASLI

    install a third party application through KSC 10

    Hi Kaspersky Team, Yes, I have upload the installer of application to KSC10, and then the application deployed to client. High appreciate for your support. Thank you. ASLI HD
  4. Hi Kaspersky Team, When i remotely install a third party application through kaspersky security center 10 i get this message 'Remote installation completed with error on client computer: Task execution timeout' Any ideas on how to solve it. High appreciate for your support. Thank you. ASLI HD
  5. Helpdesk ASLI

    Database are out of date

    I already checked the device and the update was successful, I checked the update event completely, and I also did force synchrozanion but there was no change to the warning status.
  6. Helpdesk ASLI

    Database are out of date

    Hi, I have a problem with my KSC, there are some devices with a "Database are out of date" warning status even though the last update is today.
  7. Helpdesk ASLI

    KES 10 need to be restored

    Dear Kaspersky Team, it's not worked, The group policy has been modified, We can't modify or repair as shown picture attached. please advise. High appreciate for your support. Thank you
  8. Helpdesk ASLI

    KES 10 need to be restored

    Dear Kaspersky Team, Please find the attached trace. High appreciate for your support. Thank you. trace.zip
  9. Helpdesk ASLI

    KES 10 need to be restored

    Hi Kaspersky Team, The main windows KES cannot be opened, an error appears like the picture in the previous post. Please advice. Thank you
  10. Helpdesk ASLI

    KES 10 need to be restored

    Dear Kaspersky Team, Please find the link of attached log from the other device. please note the link will be deleted on 24 September, 2018 https://we.tl/t-qPGsFDdgSn High appreciate for your support. Thank you.
  11. Helpdesk ASLI

    KES 10 need to be restored

    Hi Kaspersky Team, Could you tell us, what the root cause of this error? High appreciate for your support. Thank you.
  12. Helpdesk ASLI

    KES 10 need to be restored

    No, we didn't try to restore from Control Panel. We can't modify or repair as shown picture attached due to Action prohibited by a group administration policy. So we try to restore with stand alone installer from KSC. Please advise. High appreciate for your support. Thank you.
  13. Helpdesk ASLI

    Cannot display the list of group tasks

    Hi Kaspersky Team, Could you tell us how to check it? Because we have not configured SQL Server. High appreciate for your support. Thank you.
  14. Hi Kaspersky Team, Please Kindly help and advice for our KSC problem. Some times our KSC get errors cannot display the list of group tasks (error attached). Please find the link of attached log from device. please note the link will be deleted on 19 September, 2018. https://we.tl/t-6bfNcbHseA What the root cause of this error? We hope can get work around for this case. High appreciate for your support. Thank you. Best Regards, IT Astralife
  15. Helpdesk ASLI

    KES 10 need to be restored

    Hi Kaspersky team, We have tried to reinstall KES 10, but it didn't work. Whether the encrypted device can be reinstalled KES 10? High appreciate for your support. Thank you. Best Regards, IT Astralife
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