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Titchy

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About Titchy

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  1. Thank you, is there a way for me check that I have Kaspersky 2019 and not an old version. I last purchased Kaspersky 2 years ago, but have installed all the updates since then
  2. Hi I only have 2 days left until my licence expires. So I purchased a new activation code and entered it. It still says I only have 2 days left but no longer has the big red button telling me I need to renew. Will my new activation code start in 2 days or am I supposed to download a new version? Thank you
  3. Thanks guys, I renentered my activation code and it seems to be working now. I much appreciate all the responses I recieved
  4. Hi, when I turned on my computer a message came up saying my license had expired. But I check my account and, as i thought, I still have 231 days left on my licence. I tried reentering my activation code but it says it is invalid. What do I do please?
  5. I tried to download GetSystemInfo tool from the link you posted. But it syas Failed - Network error.
  6. I decided to run the installation any way. Once I rebooted the computer KIS 2017 disapeared on it's own and it is now only showing one Kaspersky Internet Security in the controll panel. It seams to be working ok, I ran an update and when I right click on an item the option to scan it for viruses is working again.
  7. Could this be because I chose to keep the license data? I did buy the license in 2017
  8. I have uninstalled KIS 2018. But when I try to uninstall KIS 2017 I get the message: Application upgrade is in progress. Removing the application is not allowed now. You are recommended to retry removal after computer reboot. I have rebooted my computer and still get the same message
  9. thank you so much, as it says I can't quit the uninstall process at this stage as it will cause the program to malfunction. So I was freaking out a little
  10. Ok, I'm stuck on the uninstall step When I try to uninstall, as I was told it asks me if I want to save the following data for reuse, there is a tick in the licence box. do I say yes or no? Also I can see kaspersky internet security 2018 and I can also see kaspersky internet security 2017 and kaspersky secure connection. Do I uninstall these too? When I try to uninstall 2017 It says it can't perform that task right now. I really am greatful for all your help And I can't cancell the uninstall at this stage becuase it says it will cause the program to malfunction
  11. When I try to uninstall, as I was told it asks me if I want to save the following data for reuse, there is a tick in the licence box. do I say yes or no? Also I can see kaspersky internet security 2018 and I can also see kaspersky internet security 2017 and kaspersky secure connection. Do I uninstall these too? When I try to uninstall 2017 It says it can't perform that task right now. I really am greatful for all your help
  12. it worked, I added it to licenses and it says it is valid. Thank you for your help
  13. I have a code which I think might be the activation code. If I go to link you sent me and add this activation, in the licenses tab, will tell me if it is a valid activation code or an expired one? And thank you for the quick response
  14. Is the activation code the same as the Key? When i open kaspersky iand go to look at my licence details at the top it has the Key number. Is this what I use as my activation code if i need to reinstall the product?
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